Insurance Navigator

Charlotte Community Health Clinic

Charlotte (NC)

Hybrid

USD 42,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K retirement plan with match

Paid Time Off (PTO)

Holiday Pay

Employee Assistance Program (EAP)

Job summary

Charlotte Community Health Clinic in Charlotte, NC is seeking an Insurance Navigator to assist patients with ACA, Medicare, and Medicaid enrollment while educating staff on program options and eligibility. Must obtain CAC certification within 90 days, or hold CAC already; strong communication, cultural competence, and ability to travel between sites as needed; bilingual in Spanish/English preferred.

Join a mission-driven team dedicated to affordable, comprehensive health care and empowering

Qualifications

Education: High school diploma or equivalent; Bachelor's preferred.
Certification: CAC or ability to obtain CAC within 90 days.
Experience with ACA/Marketplace eligibility, public charge regulations, Medicaid, and other public programs.

Responsibilities

Keeps up to date with ACA information and issues.
Conducts educational ACA workshops on-site and at community sites.
Attends community meetings and trainings to inform staff and partners.
Documents contacts, maintains files, and submits program statistics.
Collaborates with community partners to ensure access to health insurance education.

Skills

Customer service

Communication

Bilingual (Spanish/English)

Critical thinking

MS Office proficiency

Travel between sites

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree preferred

Certified Application Counselor (CAC) or ability to obtain within 90 days

Tools

Microsoft Office 365

SharePoint

Word/Excel/PowerPoint

Job description

Job Description

The Insurance Navigator will assist patients with enrollment, empowering them to choose the best option for their needs. This position will also be responsible for educating staff members on ACA, Medicare, Medicaid, etc.

Job Description

CHCC Core Requirements

Patient Centered Customer Service - Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
Caring and Compassion - We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
Respectful Communication - We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
Teamwork - We are members of a dynamic interdisciplinary team working together to meet a common goal.
Accountability - We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
Customer Safety - We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities

Keeps up to date with information and issues regarding the Affordable Care Act (ACA).
Conducts educational workshops regarding the ACA both on site at CCHC and at community sites.
Attends community meetings and trainings that enrich the knowledge of CCHC's programs in the community and keeps CCHC informed of community events and potential partners
Participates and represents CCHC at Community Outreach events
Documents contacts, maintains files, and submits program statistics as needed.
Actively works toward and supports the goals of the organization
Collaborates with community partners to avoid duplication of services and to ensure local residents have adequate access to health insurance education & information.
Maintains ACA and sliding scale applications and enrollment productivity year-round.
Assist patients with completing CCHC sliding scale applications
Attends webinars and trainings as recommended by the Outreach And Enrollment Workgroup
Collaborates with Get Covered Mecklenburg in Enrollment and Outreach Events
Serves as a resource for other CCHC staff regarding ACA and Marketplace issues/questions;
Participation/involvement in Quality Improvement activities
Serves as lead/contact for Medical Legal Partnership
Assist with COVID planning and events
Maintains current and upcoming approved activities on a shared calendar
Performs other duties as assigned

Minimum Qualifications

Education: High school diploma or equivalent is required. Bachelor's degree is preferred.

Certification(s)/Licensure: Must possess Certified Application Counselor (CAC) or be able to obtain certification within 90 days of hire.

Experience: Knowledge of and prior experience with the ACA/Marketplace eligibility, public charge regulations, Medicaid, FNS, and other public eligibility requirements is required.

Additional Skills Required

Ability to work effectively with patients from differing social, cultural and economic backgrounds.
Ability to work independently and use critical thinking skills.
Excellent interpersonal & customer service skills.
Strong oral & written communication skills.
Strong organizational and time management skills.
Strong computer skills with proficiency in Microsoft Office 365 programs (Word, Excel, PowerPoint, SharePoint).
Must be highly detail-oriented.
Ability and willingness to work some nights and weekends, as needed.
Must have a valid driver's license and reliable transportation. Ability to travel between sites as needed.

Additional skills preferred: Bilingual in Spanish/English.

Physical Demands and Work Environment

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

The physical demands associated with this position include but are not limited to: frequent lifting, bending, climbing, stooping, and pulling; frequent repetitive motions; continuous standing and walking; repetitive movement of hands and fingers (typing and/or writing); lifting of greater than 50 pounds.

The noise level in the work environment is low, consistent with that of a typical office.

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.

EO Employer

Company Description

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults.

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size.

Our organization is growing! We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For More Information About Us, Use The Link Below

https://charlottecommunityhealth.org/en/

Benefits