Outreach/Triage Nurse

US Lawns; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long Disability

Life Insurance

401K Retirement Plan w/ discretionary;

Paid Time Off (PTO)

Holiday Pay

Employee Assistance Program (EAP)

Job summary

Charlotte Community Health Clinic, Inc. seeks an Outreach/Triage Nurse to educate patients, assess needs, and prioritize care across two sites: Hope Haven and Ophelia-Garmon Brown Medical Clinic.

The role blends outreach and in-clinic triage to support patients with chronic conditions and barriers to care. The ideal candidate holds an active NC RN license, 4+ years of direct patient care, and BLS certification.

Qualifications

• Associates’ degree in nursing; Bachelor’s/Master’s preferred.
• Active NC RN license (or multi-state license covering NC).
• Current BLS certification; must be obtained within 90 days of employment.
• Epic experience a plus.

Responsibilities

• Provide patient education, outreach, and clinical support to improve access to care.
• Assess patient needs, document nursing actions and responses.
• Coordinate referrals and re-engage patients overdue for appointments.
• Administer medications and treatments within scope; follow triage protocols.
• Maintain licensure and HIPAA compliance; protect patient confidentiality.

Skills

Patient education

Communication skills

Bilingual English/Spanish

Education

Associate degree in nursing

Bachelor’s or Master’s in nursing preferred

Tools

Epic

Job description

Job Description

Title: Outreach/Triage Nurse

Classification: Full-Time/Exempt

Schedule:Monday-Friday, 8:00am-5:00pm

Locations: This position will work between the following locations:

• Hope Haven: Mondays, Wednesdays, and Thursdays (24 hours/week)
• Ophelia Garmon-Brown Medical Clinic: Tuesdays and Fridays (16 hours/week)

Position Summary

The Outreach/Triage Nurse will provide patient education, assess patient status/prioritize care accordingly, and provide outreach to patients who face barriers to care, have chronic health conditions, and have complex medical needs. This position encompasses direct patient care and patient education/advocacy. The individual in this role will work between two locations: Hope Haven (outreach) and Charlotte Community Health Clinic’s Ophelia-Garmon Brown Medical Clinic (triage).

CCHC Core Requirements

1. Patient Centered Customer Service –Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion –We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication –We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork –We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability –We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety –We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities

Patient Outreach:

Provides patient education, outreach, and clinical support to improve access to care and promote positive patient outcomes. This position serves patients experiencing homelessness/instability, those with chronic diseases, patients experiencing substance use challenges, individuals who are in a transitional period in their life/medical journey, those with food insecurity, etc.

• Provides age-specific patient care by assessing, implementing, evaluating, and documenting patient needs, nursing actions taken, and patient responses to care. Updates patient chart.
• Gathers information, reviews past allergic reactions, administers medications and treatments within scope of practice.
• Shares patient information with provider to facilitate care evaluations and follows direction from provider.
• Makes patient referrals as directed by the provider, to resolve identified problems or reach established patient goals.
• Reviews orders for clarity and appropriateness.
• Reaches out to patients who are overdue for or have missed appointments to re-engage.
• Identifies patients who will benefit from community resources and care management.
• Identifies patient learning needs, incorporates into care by providing education and counsel to patients, and documents patient understanding;
• Helps to facilitate that care provided is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician;
• Able to function in emergency situations and facilitates the care provided for all patients;
• Provides high-quality, safe, and thorough patient care.
• Serves as an advocate for the patient.
• Maintains all appropriate licensure.
• Understands and follows HIPAA guidelines and regulations.
• Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs.
• Performs CLIA waived tests.
• Participates in community events, health fairs, medical screenings, etc. as needed.
• Performs other duties as assigned. Triage: Evaluates incoming patients in person and over the phone to determine the urgency of their needs and prioritize care based on their condition(s). Provides treatments, administers vaccines, etc. as needed and within scope.
• Provides age-specific patient care by assessing, implementing, evaluating, and documenting the individual patient's needs, actions taken and the patient's responses relative to nursing care;
• Shares patient information with the provider to facilitate care evaluations and updates data in the medical record; Accepts direction from the provider; Makes patient referrals as directed by the provider, and as appropriate, to resolve identified problems or reach established patient goals; Reviews orders for clarity and appropriateness.
• Gathers information, reviews past allergic reactions.
• Administers medications and treatments within the scope of practice, uses approved policies/procedures/protocols.
• Displays critical thinking skills to determine appropriate care.
• Considers patient/family beliefs/differences and incorporates them into patient care.
• Identifies patient learning needs, incorporates them into care by providing education and counsel to patients, and documents patient understanding.
• Knowledgeable of growth and development of an individual’s life stages.
• Able to function in emergency situations and facilitate the care provided for all patients.
• Serves as an advocate for the patient.
• Understands and follows HIPAA guidelines and ensures the confidentiality of patient results;
• Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs.
• Able to perform CLIA waived tests as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Associates’ degree in nursing. A Bachelor’s or Master’s degree in nursing is preferred.
• Active and unencumbered NC RN license or multi-state license that encompasses lawful practice in North Carolina.
• 4+ years of experience in direct patient care/triage, preferably primary care.
• Current BLS certification. Must be obtained within 90 days of employment.
• Prior experience with Epic is a plus.

Other Skills, Knowledge, and Abilities

• Excellent communication skills, both written and oral.
• Ability to work independently and collaboratively within an interdisciplinary team.
• Proficient with electronic health records (Epic highly preferred).
• Maintain the highest level of confidentiality and follow all HIPAA regulations.
• Bilingual in Spanish and English highly preferred.
• Experience working in an FQHC environment is highly preferred.
• Ability to pivot and adapt in a fast-paced healthcare environment.
• Proficient with Microsoft Office Suite.
• Accepts and learns from constructive criticism.
• Maintain continuous education to stay current with healthcare best practices and new technology.
• Ability to effectively work with patients, colleagues, community partners, etc. that come from various backgrounds.
• Must have reliable transportation and valid NC driver’s license. Ability to travel between multiple sites as needed.

Physical Demands and Work Environment

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

The physical demands associated with this position include but are not limited to: frequent lifting, bending, climbing, stooping, and pulling; frequent repetitive motions; continuous standing and walking; repetitive movement of hands and fingers (typing and/or writing); lifting of greater than 50 pounds.

The noise level in the work environment is low, consistent with that of a typical office.

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.

Company Description

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for childrenand adults.

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size.

Our organization is growing! We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For more information about us, use the link below:

https://charlottecommunityhealth.org/en/

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)

EO Employer

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard toage, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.