Insurance & Membership Specialist

AAA Auto Club Enterprises; Huntsville (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401K with company match

Pension plan

Tuition assistance

Volunteer time

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking candidates to provide exceptional customer service and insurance-related support in branch and by phone. You will learn AAA products, support members, and contribute to cross-selling goals.

The role emphasizes strong communication, organization, and flexibility to meet branch hours and occasional overtime. Join a large team with clear growth and benefit opportunities.

Qualifications

• Prior experience in insurance, retail sales, banking or similar customer service environment.
• Advanced customer service skills.
• Ability to work overtime including Saturdays.
• Ability to travel locally when necessary.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal and organizational skills.
• Adaptability to change and ability to meet deadlines.

Responsibilities

• Be provided with training on AAA products and services to interface with members and meet cross-selling goals.
• Opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth; 90% of managers promoted from within.
• Competitive benefits package including Paid Volunteer time and Pension Plan.
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and billing, passport photos, road trip planning, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be available during branch hours: Mon-Fri 9am-5pm and Sat 10am-2pm; closed Sundays and most holidays.

Skills

Prior experience in insurance, retail,

Advanced customer service

Overtime & Saturdays

Local travel

Microsoft Office

Exceed sales/service goals

Excellent communication & organization

Adaptability & deadlines

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals


• Be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within!


• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan


• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.


• Perform routine and advanced duties in support of agents and other team members


• Develop insurance leads for office sales agents and life specialists


• Be expected to be available during our branch hours of operation: Monday through Friday 9am - 5pm and Saturday 10am - 2pm. We are closed on Sundays and most holidays.

In this role you will:

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals


• Be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within!


• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan


• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.


• Perform routine and advanced duties in support of agents and other team members


• Develop insurance leads for office sales agents and life specialists


• Be expected to be available during our branch hours of operation: Monday through Friday 9am - 5pm and Saturday 10am - 2pm. We are closed on Sundays and most holidays.

The ideal candidate will have:

• Prior experience in insurance, retail sales, banking or similar customer service/sales environment


• Advanced customer service skills


• Ability to work overtime including Saturdays


• Ability to travel locally when necessary


• Proficiency with Microsoft Office basics


• Proven ability to exceed assigned sales or service quality goals


• Excellent communication, interpersonal and organizational skills


• Adaptability to change and ability to meet deadlines

Requirements:

• A high school diploma or GED


• Successful completion of background check and drug screening


• Ability to qualify for Property and Casualty License

Remarkable benefits:

• Health coverage for medical, dental, vision


• 401(K) saving plans with company match AND Pension


• Tuition assistance


• Floating holidays and PTO for community volunteer programs


• Paid parental leave


• Wellness programs


• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

\"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.\"

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify