Insurance & Membership Specialist

ace; Dothan (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays & PTO

Job summary

Auto Club Enterprises in Dothan, AL seeks an Insurance & Membership Specialist to serve as the primary member services provider in the branch. You will handle DMV and Notary services, assist with check-in, maps, and travel materials, and support hotel and car reservations for domestic packages.

Strong accuracy and cross-sell goals are required. The role includes processing memberships, payments, and renewals, while supporting other branch functions and customer inquiries to ensure high service

Qualifications

• High School GED required.
• 1-3 years customer service experience preferred.
• Advanced knowledge of DMV rules and club member relations policy.

Responsibilities

• Provide DMV registration and Notary services in accordance with policy.
• Assist reception with member check-in and travel materials; identify cross-sell opportunities.
• Process memberships, renewals and upgrades; handle cash drawers and posting.

Skills

Customer service

Notary Public

DMV knowledge

Office software

Education

High School GED

Tools

Microsoft Office

Windows

Job description

Insurance & Membership Specialist

Job Summary

This position is the primary provider of Member Services within a Branch. Service members' needs by providing DMV and Notary services. Supports the Branch at reception with member check in and distribution of maps and tour books. Additional duties include supporting other branch functions in travel including hotel and car reservations as well as domestic hotel packages. Position is responsible for servicing the needs of the member, maintaining service quality levels and adding value through MRM to cross sell and offer other services. Required to maintain high levels of accuracy and achieve individual cross sell goals as assigned. This role may also include select administrative functions for the branch.

Job Duties

• Provide DMV registration services to members. Maintain current knowledge of DMV regulations. Complete all transactions according to DMV and Club policy and procedures.
• Support the Branch at reception with member check in and provide maps, tour books and other travel related materials. Identify cross-sell opportunities based on members' product needs and service. Enhance member relationship by diversifying use of products and services, including automotive, financial products and travel resale materials. Provide leads to insurance, life, travel and other departments as appropriate. Meet cross sell goals.
• Notary Public - Process Notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and Notary commission.
• Prepare TripTiks, IDPs, process passport photos and routings for members.
• Book car, hotel and domestic hotel packages. Sell Mexico insurance.
• Perform administrative functions for the branch, including but not limited to: Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.
• Process payments for memberships/insurance policies and offer automatic renewal. Offer and process changes to membership files and upgrade basic memberships to memberships with higher value (AAA+ or RV or Premier etc.) as appropriate. Handle ERS complaints, provide tip packs, and balance / reconcile cash drawers.
• Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring.
• Processes Travel, Automotive and Cashiering transactions efficiently and quickly.
• Must accurately and independently perform a variety of DMV functions. Requires advanced knowledge of DMV regulations as well as club member relations policy to independently resolve complex issues. Since some DMV activities cannot be performed at the Branch and need to be referred directly to the DMV, incumbents must recognize the difference between issues that may be solved at employee's level, and those which require direct DMV or management attention.
• Must accurately identify if proper documentation is provided by member to ensure that all policies and procedures are followed for proper notarization.
• Decisions are generally limited to how to best service the member. The position analyzes member requests and determines the best service recommendations/actions.

Qualifications

• High School GED Required
• 1-3 years Customer service Preferred
• Requires moderate knowledge of Auto Club products and services in the following areas: travel counseling, publications, maps, and routing.
• Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
• Moderate skill required in the operation of additional Branch equipment such as the key cutter machine and passport equipment.
• General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
• General knowledge of Club systems required.
• Notary Public - National Notary Association within 1 Year Required

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• - Health coverage for medical, dental, vision
• - 401(K) saving plans with company match AND Pension
• - Tuition assistance
• - Floating holidays and PTO for community volunteer programs
• - Paid parental leave
• - Wellness programs
• - Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, servi