Insurance Follow Up Rep

Catholic Health Initiatives; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing exceptional patient care. This role involves managing insurance accounts, ensuring proper reimbursement, and maintaining confidentiality of medical records. You will be part of a supportive team that values work/life balance and offers comprehensive benefits, including health insurance, tuition assistance, and wellness programs. If you are detail-oriented and passionate about improving the patient experience, this is an exciting opportunity to grow your career in a nationally recognized environment.

Benefits

Free Membership to Care@Work program

Employee Assistance Program (EAP)

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection Programs

Adoption Assistance

Paid Time Off (PTO)

Tuition Assistance

Matching Retirement Programs

Wellness Program

Qualifications

• Knowledge of insurance follow-up processes and clinic operations.
• Excellent customer service skills and attention to detail.

Responsibilities

• Follow up with insurance payers to resolve unpaid accounts.
• Document activities and findings per established policies.

Skills

Customer Service

Attention to Detail

Medical Terminology

Insurance Follow-up

Education

High School Diploma or GED

Post-high school program in medical billing

Job description

Overview

CHI Memorial Mountain Management

CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

1. Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
2. Employee Assistance Program (EAP) for you and your family
3. Health/Dental/Vision Insurance
4. Flexible spending accounts
5. Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
6. Adoption Assistance
7. Paid Time Off (PTO)
8. Tuition Assistance for career growth and development
9. Matching Retirement Programs
10. Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

Responsibilities

Expectations:

1. Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is received for all FMG providers.
2. Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation.
3. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records.
4. Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function.
5. Establishes and maintains professional and effective relationships with peers and other stakeholders.

Qualifications

Minimum Qualifications:

1. High School Diploma or GED equivalent
2. Knowledge of insurance follow up process, clinic operations, general office principles, medical insurance, payer contract, and basic medical terminology and abbreviations, regulatory/reporting requirements
3. Excellent customer service, attention to detail, and the ability to maintain confidentiality of medical records

Preferred Qualifications:

1. Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.
2. Graduation from a post-high school program in medical billing or other business-related field

Pay Range

$15.49 - $21.30 /hour

We are an equal opportunity/affirmative action employer.