Insurance & Customer Success Representative

Jeffrey Spillane - State Farm Agent; Westfield (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Jeffrey Spillane - State Farm Agent is seeking a Multiline Representative to help customers protect what matters most. You will build relationships across multiple product lines, communicate needs, and support daily office operations in a community-focused office.

The role emphasizes customer care, trust, and proactive guidance to help callers make informed decisions and grow the client base while delivering reliable service.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Written and verbal communication

Organizational skills

Fast-paced environment

Customer service experience

Job description

Jeffrey Spillane - State Farm Agent is seeking a Multiline Representative to help customers protect what matters most. You will build relationships across multiple product lines, communicate needs, and support daily office operations in a community-focused office.

The role emphasizes customer care, trust, and proactive guidance to help callers make informed decisions and grow the client base while delivering reliable service.