Insurance Customer Service Specialist - Growth & Outbound

Carlos Munoz - State Farm Agent; Nevada (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Profit sharing

Job summary

Carlos Munoz - State Farm Agent is seeking a Customer Service Representative to join their team. The role focuses on value-based conversations and delivering a remarkable customer experience in a fast-paced environment.

The position requires establishing relationships, handling inquiries about insurance products, and providing timely activity reports. Candidates should be self-motivated with strong communication and organizational skills, and be comfortable with outbound calling including cold

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• Organizational skills.
• Self-motivated.
• Ability to multi-task.
• Provide timely and thorough activity reports to agent.
• Ability to explain complex financial issues in understandable terms.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Multi-tasking

Reporting

Explain financial concepts

Job description

Carlos Munoz - State Farm Agent is seeking a Customer Service Representative to join their team. The role focuses on value-based conversations and delivering a remarkable customer experience in a fast-paced environment.

The position requires establishing relationships, handling inquiries about insurance products, and providing timely activity reports. Candidates should be self-motivated with strong communication and organizational skills, and be comfortable with outbound calling including cold