Insurance Customer Service Specialist — Flexible Schedule & Growth

Scott Southland - State Farm Agent; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Southland - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer policy questions, process changes, and assist customers with their insurance needs in the Grand Rapids community. You'll work with a small, six-person team in a positive, collaborative office that values integrity, growth, and customer-centered service.

The role offers a Simple IRA match, license reimbursement, a competitive salary, flexible schedule, paid time off, and

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Customer service experience

Job description

Scott Southland - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer policy questions, process changes, and assist customers with their insurance needs in the Grand Rapids community. You'll work with a small, six-person team in a positive, collaborative office that values integrity, growth, and customer-centered service.

The role offers a Simple IRA match, license reimbursement, a competitive salary, flexible schedule, paid time off, and