Insurance Customer Service Specialist | Flexible Schedule

State Farm Agent; Richmond (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Patton Financial Agency in Texas is seeking a Customer Service Rep to deliver exceptional client experiences and support our growing insurance practice. You will handle inquiries, coordinate with team members, and help the community.

The ideal candidate is customer-focused, communicative, and proactive, with a willingness to obtain insurance licenses. We offer a competitive salary, benefits, and opportunities for advancement.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must be willing to obtain insurance licenses

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Problem solving

Team coordination

Job description

Patton Financial Agency in Texas is seeking a Customer Service Rep to deliver exceptional client experiences and support our growing insurance practice. You will handle inquiries, coordinate with team members, and help the community.

The ideal candidate is customer-focused, communicative, and proactive, with a willingness to obtain insurance licenses. We offer a competitive salary, benefits, and opportunities for advancement.