Insurance Customer Service Pro – Growth & Benefits

Kevindpatton; Richmond (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Job summary

Patton Financial Agency in Richmond, TX is hiring a full-time Customer Service Representative to support a State Farm agent team. You will build client relationships, handle inquiries, and resolve issues while promoting insurance products and services.

The role emphasizes customer focus, clear communication, and the willingness to obtain required licenses. Advancement opportunities and benefits are available as you grow with the team.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving.
• Willing to obtain insurance licenses.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Relationship building

Problem solving

License readiness

Job description

Patton Financial Agency in Richmond, TX is hiring a full-time Customer Service Representative to support a State Farm agent team. You will build client relationships, handle inquiries, and resolve issues while promoting insurance products and services.

The role emphasizes customer focus, clear communication, and the willingness to obtain required licenses. Advancement opportunities and benefits are available as you grow with the team.