Insurance Customer Service Representative (REMOTE)

TEKsystems; Coppell (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

TEKsystems in Coppell, TX is hiring for a permanent, on-site customer service role handling inbound calls and policy servicing questions. You will assist customers with updates and billing inquiries, explain insurance products, and document interactions in multiple company systems.

The position requires weekend availability and back-to-back calls in a secured call center environment. Pay ranges from $16.00 to $18.00 per hour, with potential sales commission if sales duties are assigned.

Qualifications

• Experience in a call center or inbound phone support is preferred.
• Ability to explain insurance products and policy details to customers.
• Capable of documenting interactions accurately in company systems.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
• Call center environment, secure workspace, taking back-to-back calls working on a computer.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.

Skills

Inbound call handling

Customer service

Non-licensed representative

Documentation

Multisystem navigation

Job description

• Provide outstanding customer service through inbound phone interactions.


• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.


• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.


• Accurately document customer interactions and maintain detailed records in company systems.


• Research and resolve customer concerns while ensuring a positive customer experience.


• Navigate multiple systems simultaneously to access account information and complete transactions.


• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.


• Call center environment, secure workspace, taking back-to-back calls working on a computer


• Ability to work scheduled shifts, including occasional overtime based on business needs.


• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions.


• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.


• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.


• Accurately document customer interactions and maintain detailed records in company systems.


• Research and resolve customer concerns while ensuring a positive customer experience.


• Navigate multiple systems simultaneously to access account information and complete transactions.


• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Work Environment

• Call center environment, secure workspace, taking back-to-back calls working on a computer


• Ability to work scheduled shifts, including occasional overtime based on business needs.


• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.

Different roles for contact center and pnc sales customer service. Pay rate- between $16-$18/HR. If offered sales role, up to $3 from commission hourly.

Job Type & Location

This is a Permanent position based out of Coppell, TX.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Coppell, TX.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Coppell,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.