Insurance Customer Service Pro — Growth & Impact

Isaacson & Associates LLC - American Family Insurance; Duluth (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Paid training

Paid Time Off

Life Insurance

Bonus opportunity for high customer-s

Job summary

Isaacson & Associates LLC - American Family Insurance is seeking a Customer Service Professional in Duluth, MN. You will provide friendly, professional service, answer questions on coverages and billing, and help cross-sell with sales specialists.

The role emphasizes strong communication, customer rapport, and ongoing training. Enjoy a dog-friendly office, paid holidays and PTO, and potential for bonus based on customer satisfaction.

Qualifications

• 1+ year of demonstrated customer service experience.
• Professional office and phone etiquette.
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provide personalized, professional customer service experiences and build trust with customers.
• Respond to inquiries regarding coverages, billing, claims, or products following agency processes.
• Drive customer satisfaction by following best practices and guiding clients through insurance reviews and claims processes.

Skills

Customer service

Office skills

Mathematical skills

PC software

Tools

Microsoft Office Suites

Internet Explorer

Job description

Isaacson & Associates LLC - American Family Insurance is seeking a Customer Service Professional in Duluth, MN. You will provide friendly, professional service, answer questions on coverages and billing, and help cross-sell with sales specialists.

The role emphasizes strong communication, customer rapport, and ongoing training. Enjoy a dog-friendly office, paid holidays and PTO, and potential for bonus based on customer satisfaction.