Insurance Customer Service Advocate - Training Provided

Mark Zion - State Farm Agency; Wailuku (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Salary plus Bonuses

Paid Time Off (vacation and personal/s

Growth potential/Opportunity for ADVAN

Job summary

Mark Zion - State Farm Agency in Hawaii seeks a Customer Service Representative to join their team. You will help clients with insurance inquiries, policy changes, billing questions, and claims support while building strong relationships.

No prior insurance experience required; we train the right person. This role offers growth, a supportive team, and opportunities to advance within the office.

Qualifications

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service; assist with insurance inquiries, eligibility, coverages, policy changes, transfers, claims and billing
• Educate customers about insurance options using a needs-based review process
• Maintain a strong work ethic with a total commitment to success each day

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Customer service oriented

Computer skills

Teamwork

Multitasking

Timely reporting

Education

Property & Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Mark Zion - State Farm Agency in Hawaii seeks a Customer Service Representative to join their team. You will help clients with insurance inquiries, policy changes, billing questions, and claims support while building strong relationships.

No prior insurance experience required; we train the right person. This role offers growth, a supportive team, and opportunities to advance within the office.