Insurance Customer Loyalty Specialist Le Center MN

Harmon Agency & Associates LLC; Le Center (MN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Team building events

Flexible schedule

Paid time off

Bonus based on performance

Job summary

The Harmon Agency & Associates LLC in Le Center is seeking a Customer Loyalty Specialist to provide exceptional customer care for new and existing clients. This role emphasizes customer retention and includes responsibilities such as answering inquiries about policies and providing necessary support to enhance customer satisfaction.

The ideal candidate will have a positive attitude, strong communication abilities, and a willingness to obtain necessary insurance licenses. Offering a pay range of $40,000 to $45,000 plus bonuses, this position is perfect for those looking to grow in the insurance field.

Qualifications

• Must obtain property & casualty insurance licenses within 30 days.
• Life license required within 90 days of hire.
• Friendly, relatable, and coachable with high motor skills.

Responsibilities

• Account for customer retention and handle customer inquiries.
• Deliver exceptional customer experience across all interactions.
• Cross-sell life insurance and umbrella insurance to customers.

Skills

Positive attitude

Excellent communication skills

Ability to prioritize tasks

High-volume quality work production

Education

High school diploma

Associate or bachelor’s degree

Job description

Benefits

• Team building events
• Onboarding
• Retirement plan with matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Company parties
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Parental leave
• Wellness resources

Job Description

The Harmon Agency & Associates LLC-American Family Insurance is seeking a results‑driven Customer Loyalty Specialist at our Le Center location. The primary role of the Loyalty Specialist is to take extra special care of our current customers and welcome all new and prospective customers.

Key Responsibilities

• Account for customer retention: handle questions or concerns about brokerage & alliances maintenance, flood insurance management, agency reputation, mail management, life annual statements, assistance with income phone calls, billing issues and policy transactions, and conduct personal insurance reviews.
• Deliver outstanding customer experience across all interactions.
• Cross‑sell life insurance and umbrella insurance to current customers.
• Work with customers to use technology and tools that benefit them.
• Follow up with customers after sales to complete the new business process.
• Maintain product knowledge for all lines of business and products written.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Must obtain property & casualty insurance licenses within 30 days and life license within 90 days of hire.
• Consistently positive, upbeat attitude and outstanding follow‑up ability.
• Excellent communication skills (phone, written, interpersonal).
• Ability to prioritize and transition between tasks quickly.
• Friendly, relatable, coachable, accountable, with high motor skills and fast learning.
• Ability to produce a high‑volume of quality work.

Compensation & Benefits

• Base pay $40,000 to $45,000 with bonus.
• Paid time off (PTO).
• Paid volunteer time off (VTO).
• Flexible schedule.
• Simple plan with match.
• Hourly pay $17.00 - $21.00 per hour with additional commission and bonus opportunities.

Work Schedule

Monday through Friday, 8:00 AM to 4:30 PM or 5:00 PM depending on lunch breaks. Weekend events one to two times per year.

Location & Availability

In‑person office work in Le Center, MN 56057. Reliable commute or relocation before starting required.

This position is an agency team member working for the agency owner and is not an employee of American Family Insurance.