Insurance Customer Experience Specialist Flexible Schedule

Kevin Patton - State Farm Agent; Richmond (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kevin Patton - State Farm Agent is seeking a Customer Service Rep to deliver exceptional client experiences and support the growth of the Patton Financial Agency. You will handle inquiries, coordinate with team members, and help community members with insurance-related needs.

The role emphasizes customer-focused service, relationship building, and opportunities for internal growth for driven candidates who are sales-minded and proactive in problem-solving.

Qualifications

• Dedicated to customer service.
• Excellent communication skills to assist customers and coordinate with agency team members.
• Able to relate to customers, answer questions, and anticipate needs.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance options, policy changes, billing, and claims.
• Educate customers about insurance options using a needs-based review process.
• Use clear communication to support agency growth and customer satisfaction.

Skills

Customer service

Communication

Empathy

Sales-minded

Problem solving

Job description

Kevin Patton - State Farm Agent is seeking a Customer Service Rep to deliver exceptional client experiences and support the growth of the Patton Financial Agency. You will handle inquiries, coordinate with team members, and help community members with insurance-related needs.

The role emphasizes customer-focused service, relationship building, and opportunities for internal growth for driven candidates who are sales-minded and proactive in problem-solving.