Insurance Customer Care Manager - Flexible Schedule

Phil Champion - State Farm Agent; Belmont (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Phil Champion - State Farm Agent in Belmont, NC seeks a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. You will manage inquiries, coordinate team workflow, and support policy reviews.

Ideal candidates have strong communication, detail orientation, and experience in customer service or office management. State insurance licenses will be required to obtain local credentials.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organization

Attention to detail

Multi-tasking

Customer service

Job description

Phil Champion - State Farm Agent in Belmont, NC seeks a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. You will manage inquiries, coordinate team workflow, and support policy reviews.

Ideal candidates have strong communication, detail orientation, and experience in customer service or office management. State insurance licenses will be required to obtain local credentials.