Insurance Customer Care & Growth Specialist

Shawn Mccarty - State Farm Agent; Fairfield (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shawn Mccarty - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance policies in a fast-paced agency environment.

You will respond to inquiries, assist with policy changes, and coordinate with the team to ensure customer satisfaction. The role emphasizes accuracy, empathy, and proactive problem-solving to help community members secure their coverage needs.

Qualifications

• Strong communication and interpersonal abilities are essential for helping customers understand policies and services.
• Attention to detail and multitasking capabilities are necessary to handle inquiries, updates, and claims efficiently.
• Previous customer service experience is preferred, indicating comfort in a fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Shawn Mccarty - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance policies in a fast-paced agency environment.

You will respond to inquiries, assist with policy changes, and coordinate with the team to ensure customer satisfaction. The role emphasizes accuracy, empathy, and proactive problem-solving to help community members secure their coverage needs.