Insurance Customer Care Advocate

The Juris Agency; Anchorage (AK); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Monthly Bonus Opportunities

Additional Life Insurance Application?

3% Retirement Match

Monday to Friday, 9 AM - 3 PM Schedule

Flexible Scheduling When Needed

Pay Raise Opportunities

Paid Holidays

Free Coffee

Monthly Employee Appreciation Lunches

Supportive, Close-Knit Work Enviro nme

Job summary

Melissa Izatt Insurance Agency in Eagle River, Alaska is seeking a Customer Service Representative who enjoys helping people, answering questions, and building lasting client relationships. You’ll handle policy changes, payments, and day-to-day inquiries with the possibility of on-the-job training for insurance novices.

You’ll work in an in-person, supportive environment. Compensation is hourly ($18–$25 depending on licensing), with monthly bonuses and benefits, plus a path to licensing.

Qualifications

• Customer service experience is helpful but not required.
• Willing to obtain Property & Casualty license within 60 days of employment.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Help clients with policy questions, changes, payments, and other day-to-day insurance needs.
• Explain insurance products and services in a clear, easy-to-understand way.
• Build strong relationships with clients and ensure they feel heard, valued, and well cared for.
• Be a friendly, helpful point of contact for clients by phone and in the office.
• Process client requests, update account information, and maintain accurate records.
• Work closely with the team to solve problems and provide a great client experience.

Skills

Customer service

People skills

Communication

Detail oriented

Data entry

Education

Property & Casualty license preferred

Job description

Melissa Izatt Insurance Agency in Eagle River, Alaska is seeking a Customer Service Representative who enjoys helping people, answering questions, and building lasting client relationships. You’ll handle policy changes, payments, and day-to-day inquiries with the possibility of on-the-job training for insurance novices.

You’ll work in an in-person, supportive environment. Compensation is hourly ($18–$25 depending on licensing), with monthly bonuses and benefits, plus a path to licensing.