Insurance CSR & Renewal Specialist

Fred Loya Insurance Agency; Riverside (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Fred Loya Insurance Agency in Riverside, CA seeks a full-time customer service representative to assist internal and external customers, answer questions about policies, and process payments. You will identify customer needs and follow up on quotes, renewals, and cancellations, while supporting marketing initiatives as needed.

The role requires a high school diploma, strong communication, and the ability to work a flexible schedule with reliable transportation.

Qualifications

• Must pass state licensing requirements
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and provide a first-rate experience for our customers
• Flexible schedule
• Reliable transportation
• Previous customer service experience is helpful

Responsibilities

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer\'s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL\'s (vehicle inspections)
• Position is full time
• Other duties as assigned

Skills

Excellent communication skills

Bilingual (English/Spanish)

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Riverside, CA seeks a full-time customer service representative to assist internal and external customers, answer questions about policies, and process payments. You will identify customer needs and follow up on quotes, renewals, and cancellations, while supporting marketing initiatives as needed.

The role requires a high school diploma, strong communication, and the ability to work a flexible schedule with reliable transportation.