Insurance CSR: Growth Path, Mon-Fri Schedule

The Juris Agency; College Station (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Stetson Smith Farmers Insurance in Temple, Texas, is seeking a Full-Time Customer Service Representative to deliver exceptional service, greet customers warmly, and process policy changes and payments. Training, mentorship, and opportunities for advancement are highlighted in the posting.

The role emphasizes ongoing product knowledge, referrals, and responsive handling of phone inquiries as part of daily duties in a proactive office environment.

Qualifications

• Must be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• A Property & Casualty insurance license is required.
• Ability to tactfully handle stressful and difficult situations.

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Provides on-going support to insurance clients as needed.

Skills

Multi-tasking

Communication skills

Phone etiquette

Problem solving

Urgency sense

Education

Property & Casualty license

Job description

Stetson Smith Farmers Insurance in Temple, Texas, is seeking a Full-Time Customer Service Representative to deliver exceptional service, greet customers warmly, and process policy changes and payments. Training, mentorship, and opportunities for advancement are highlighted in the posting.

The role emphasizes ongoing product knowledge, referrals, and responsive handling of phone inquiries as part of daily duties in a proactive office environment.