Insurance CSR: Flexible Schedule, Bonus & Career Growth

Keiko Pacheco - State Farm Agent; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Keiko Pacheco - State Farm Agent in Honolulu seeks a Customer Service Representative to deliver exceptional service to clients, resolve issues, and support policy inquiries.

You will respond to inquiries in person, by phone, and by email; explain policy options, assist with renewals, changes, and cancellations, and collaborate with the sales team to identify cross-sell opportunities; training and development provided.

Qualifications

• Licensed Property/Casualty or able to obtain license.
• Strong communication and customer service skills.
• Ability to cross-sell and relate to customers.

Responsibilities

• Respond to customer inquiries in person, via phone, and by email in a timely and professional manner.
• Provide accurate and detailed information about insurance policies, coverage options, and claims processes.
• Assist customers with policy renewals, changes, and cancellations.
• Collaborate with the sales team to cross-sell and up-sell insurance products and services.
• Update customer records and maintain accurate and up-to-date information.
• Meet or exceed established customer service goals and performance metrics.

Skills

Property/Casualty licensed

Customer-focused

Excellent communication

Problem solving

Multitasking

Cross-selling

Job description

Keiko Pacheco - State Farm Agent in Honolulu seeks a Customer Service Representative to deliver exceptional service to clients, resolve issues, and support policy inquiries.

You will respond to inquiries in person, by phone, and by email; explain policy options, assist with renewals, changes, and cancellations, and collaborate with the sales team to identify cross-sell opportunities; training and development provided.