Insurance Credit Specialist - Remote

Lifepoint Health®; Brentwood (TN); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off & family leave

401(k) retirement plan with company-m/

Career development & education support

Well-being programs

Job summary

Lifepoint Health is hiring an Insurance Credit Specialist for a remote, 40-hour-per-week role. The position involves reviewing and analyzing insurance credits, communicating with carriers, and ensuring timely refunds to patients and payers.

Requirements include 1 year of insurance billing experience, EOB analysis, and familiarity with CPT/ICD-10 coding. The pay range is $18–$20 per hour, with the final offer based on experience and location.

Qualifications

• Experience analyzing EOBs from multiple insurance payers.
• Minimum 1 year in insurance billing/follow up for Medicare, Medicaid, or commercial payer.
• Medical terminology knowledge preferred.
• Familiarity with CPT and ICD-10 coding.

Responsibilities

• Resolve patient and insurance credit balance refunds.
• Research and resolve unapplied cash activity.
• Document requests via mail, email, phone, or in person on patient accounts.
• Respond to insurer and patient refund requests within 30 days.
• Identify root causes of refund needs and report recurring issues.
• Correct errors in insurance contractual adjustments.
• Maintain confidentiality of PHI.
• Align work with MGRI expectations and company values.
• Follow policies and procedures.

Skills

EOB analysis

Insurance billing experience

Medical terminology

CPT/ICD-10 coding knowledge

Education

GED or high school diploma

Associate or Bachelor’s in healthcare administration or related field preferred

Job description

Insurance Credit Specialist

Schedule: Monday-Friday, 40hrs a week. 8am-5pm in your time zone.

Job Location Type: Remote

Your Experience Matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

More About Our Team

The Medical Group Revenue Integrity team at Lifepoint Health is a nationwide revenue cycle management services provider that has been offering high quality medical billing services since 2004. We offer a rewarding work environment with career advancement opportunities while maintaining a small company, employee-focused atmosphere.

How You'll Contribute

The Insurance Credit Specialist must have the ability to review and analyze accounts and/or credit balance reports from insurance carriers and patients to include reviewing explanation of benefits, contacting insurance carriers for additional information, and communicating with insurance carriers to gather information. This position requires fundamental knowledge of how insurance companies pay accordingly to contracts, how to read and interrupt an insurance explanation of benefits (EOB), and do precise follow-up with the insurance company via, phone, email, insurance web sites, etc. at an acceptable volume per day.

A Specialist, Insurance Credit Who Excels In This Role

• Resolves both patient & insurance credit balance refunds.
• Research and resolve unapplied cash activity accounts.
• Documents any request or concern received via mail, e-mail, telephone, written correspondence, or in person on the patient's account.
• Responsible for responding to insurance companies & patient requests for refunds in a timely manner (within 30 days of receipt in credit balance work list).
• Identifies the originating cause of the need for a refund and compiles a report of recurring issues to management.
• Responsible for correcting errors in the calculation and posting of insurance contractual adjustments.
• Maintains confidentiality of all protected health information (PHI).
• Performs all job functions in a manner consistent with MGRI expectations as defined in the mission statement and values.
• Adheres to policies and procedures as required by MGRI.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• High school graduate or equivalent (GED) required.
• Associate degree or bachelor's degree in healthcare administration or another related field preferred.

Experience

• Experience with analyzing explanation of benefits (EOBs) from various insurance companies/payers.
• One year of experience in insurance billing/insurance follow up for Medicare, Medicaid, commercial payers required.
• Medical terminology knowledge preferred.
• Knowledge of CPT / ICD-10 coding.

Pay Range: $18-$20 per hour depending on experience. The final agreed upon compensation is based on individual education, qualifications, experience, and work location.

EEOC Statement

Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

You must be authorized to work in the United States without employer sponsorship.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.