Insurance Specialist I - REMOTE

Community Health Systems; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

PTO

Paid holidays

Group Medical, Dental, & Vision

Educational Assistance

401(k) Plan

Sick Time

Life Insurance/AD&D

Long-Term Disability

Short Term Disability

Flexible Spending Accounts (FSA)

Job summary

Community Health Systems is seeking an Insurance Specialist I for a remote role. This position verifies insurance eligibility and benefits, educates patients on financial responsibilities, and ensures timely authorization and pre-registration for outpatient and inpatient services.

You will communicate with patients, providers, and office staff while maintaining accuracy and professionalism. The role supports financial clearance processes, ensures payor compliance, and handles documentation per

Qualifications

• Education: HS Diploma or GED.
• 0–1 year experience in insurance verification or healthcare revenue cycle.
• Proficient with EMR systems and eligibility portals.
• Strong attention to detail and communication skills.

Responsibilities

• Verify insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and payor compliance.
• Calculate and communicate patient’s estimated financial responsibility for scheduled services.
• Ensure authorization and referral requirements are met per payor guidelines.
• Validate and document all authorizations and referrals per policy.
• Review medical necessity of services based on payor criteria.
• Maintain all required records and communications per organizational standards.
• Educate patients on insurance coverage, benefits, and financial responsibility.
• Notify admission or observation status per payor guidelines for inpatient/observation services.

Skills

Insurance knowledge

MS Office

EMR systems

Attention to detail

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Eligibility portals

EMR system

Job description

Our Benefits:

• PTO
• Paid holidays
• Employee Incentive Program (ICP)
• Group Medical, Dental, & Vision
• Educational Assistance
• 401(k) Plan
• Sick Time
• Life Insurance/Accidental Death and Dismemberment
• Long-Term and Short Term Disability
• Medical and Child Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

Job Summary The Insurance Specialist I is responsible for verifying insurance eligibility and benefits, ensuring authorization requirements are met, and completing pre-registration processes for scheduled outpatient and inpatient services. This role ensures compliance with payor guidelines and provides timely and accurate communication with patients, providers, and medical office staff. The Insurance Specialist I supports the financial clearance process by educating patients on insurance benefits and financial responsibilities while maintaining high standards of accuracy and professionalism.

Essential Functions:

• Verifies insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and compliance with payor requirements.
• Calculates and communicates the patient’s estimated financial responsibility for scheduled services.
• Identifies and ensures authorization and referral requirements are met in accordance with payor guidelines.
• Validates and documents all authorizations and referrals according to established policies.
• Reviews and determines the medical necessity of scheduled services based on payor criteria.
• Accurately documents and maintains all required records and communications in compliance with organizational standards.
• Communicates effectively and professionally with patients, physicians, and medical office staff to resolve inquiries and ensure adherence to payor requirements.
• Educates patients on insurance coverage, benefits, and financial responsibility, ensuring clear understanding.
• Processes and indexes incoming orders promptly and ensures compliance with documentation standards.
• Provides timely notification of admission or observation status per payor guidelines for inpatient and observation services.
• Performs other duties as assigned.
• Complies with all policies and standards.
• This is a remote position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required:Education: H.S. Diploma or GEDExperience: 0-1 years of experience in insurance verification, medical billing, or healthcare revenue cycle

Knowledge, Skills and Abilities:

• Strong knowledge of insurance plans, authorization requirements, and medical necessity guidelines.
• Proficiency in Microsoft Office Suite and healthcare information systems (e.g., EMR, eligibility portals).
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.

the company is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.