Insurance Coordinator - Part-Time & Temporary

Myomo, Inc.; Northern (KY); Hybrid; USD 33,000 - 39,000; Part time

Job summary

Myomo, Inc. is seeking an Insurance Coordinator for a part-time, temporary role enabling remote work in the U.S. You will verify patient insurance, submit pre-authorization requests, manage appeals with payers, and assist with related duties in a fast-paced medical office.

Ideal candidates bring 4+ years in a medical office, knowledge of HIPAA and insurance plans, excellent communication, and strong organizational skills, with proficiency in Excel, Word, and PowerPoint.

Qualifications

• 4+ years of experience in a medical office setting.
• Knowledge of HIPAA and various insurance plans.
• Excellent customer service skills and professional phone demeanor.
• Experience in a high-volume environment.
• Strong written and verbal communication skills.
• Self-motivation and adaptability to changing priorities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Submit prior authorization (PA) requests and appeals to insurance payers, ensuring timely processing.
• Follow up on PA requests and appeals with insurance companies to obtain decision letters.
• Review approval and denial letters to determine next steps and strategies.
• Verify patient insurance coverage and determine primary payer.
• Coordinate with patients and provide updates on insurance matters.
• Accurately calculate out-of-pocket costs for patients with authorization.
• Obtain Single Case Agreements when required and follow up with payers.
• Obtain HMO referrals from provider offices.
• Document all activities in CRM systems and maintain a balanced caseload.
• Collaborate with cross-functional teams to ensure alignment and timely actions.

Skills

Customer service

Communication

Attention to detail

Problem solving

Organizational skills

HIPAA knowledge

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Insurance Coordinator - Part-Time & Temporary!

Department: Medical Affairs

Employment Type: Part Time

Location: Remote, U.S.

Compensation: $24.00 - $28.00 / hour

Description

Why should you join our success story?

Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient’s own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.

What we’re looking for:

The Insurance Coordinator maintain responsibility for verifying patient insurance as well as submitting and following up on all pre-authorization and appeals requests to payers. The Insurance Coordinator also assists with other duties as assigned.

Keys to success include proactive, detailed communication and attention to detail as well as the ability to collect, organize, and track necessary documentation.

How You’ll Drive Impact:

• Submit prior authorization (PA) requests and appeals to insurance payers, ensuring timely and accurate processing.
• Maintain responsibility for timely follow-up on filed PA requests and appeals with insurance companies via telephone, writing, or the payer website to obtain decision letters regarding authorizations or denials.
• Review approval and denial letters, determining appropriate next steps and strategies.
• Verify patient insurance coverage as needed, ensuring proper processing and accurately determining patients’ primary insurance.
• Liaise and coordinate with patients, providing updates on insurance matters and gathering necessary information as needed.
• Accurately calculate out-of-pocket cost for patients who have received authorization.
• Determine and obtain Single Case Agreement for patients who have received authorization, following up with insurance companies to obtain if necessary.
• Obtain HMO referrals from provider offices.
• Document all activities as needed in various reports, ensuring prompt, accurate, and complete notes in the CRM system.
• Manage a balanced caseload to effectively meet organizational goals.
• Collaborate regularly with cross-functional teams, ensuring seamless communication and alignment.

What You’ll Bring:

• 4+ years’ experience within a medical office setting.
• High School Diploma or GED.
• Knowledge of various insurance plans and HIPAA.
• Excellent customer service skills, professionalism over the phone, and warm efficiency.
• Experience in a high-volume environment.
• Strong written and verbal communication skills.
• Self-motivated with the ability to adapt to new situations, prioritize work appropriately, and solve problems effectively.
• Basic comprehension of computer programs, including Microsoft Excel, Word, and PowerPoint.