Insurance Coordinator

Cerity-Partners; Nashville (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Flexible PTO

Parental Leave

Commuter benefits

Education assistance

Job summary

Cerity Partners is seeking an Insurance Coordinator to manage clients’ personal insurance needs across multiple policy types from application to renewal. The role involves close collaboration with outside insurance agents and internal Fiscal teams to ensure accurate coverage and timely renewals.

The ideal candidate will have 1–4 years of experience in insurance coordination or related client service, and a Bachelor’s degree or equivalent experience.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–4 years of experience in insurance coordination or related client services.
• Personal lines insurance experience strongly preferred.

Responsibilities

• Serve as primary contact for clients’ personal insurance needs from application through issuance.
• Work with agents to process changes, renewals, quotes, and cancellations.
• Maintain and organize client policy files with fiscal team.
• Connect clients with agency partners for health and life insurance.
• Guide clients through claims and monitor progress with their advisor.

Skills

Organizational skills

Attention to detail

Communication

MS Office

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Excel

Outlook

Word

Job description

Position Summary:The Insurance Coordinator serves as the primary point of contact for clients’ personal insurance needs, managing policies from initial application through renewal in close partnership with outside insurance agents and internal Fiscal teams. This role ensures clients maintain appropriate , current coverage across a wide range of policy types, proactively identifies coverage needs as client circumstances change, and guides clients through the claims process when needed. The Insurance Coordinator also supports life insurance trust administration and a variety of general client service needs. This is a detail-oriented, relationship-driven role that requires strong organization and follow-through.Primary ResponsibilitiesServe as the primary point of contact for clients’ personal insurance needs, managing policies (homeowners, renters, condo/dwelling, umbrella, auto, watercraft, scheduled items, gun, equine, disability, life, long-term care, workers’ comp for domestic employees, etc.) from initial application through issuanceWork directly with insurance agents to process policy changes, confirm renewals, obtain quotes, secure new coverage, and cancel policies as neededMaintain and organize all client insurance policy files, partnering with Fiscal Client Controllers to confirm policies and premiums remain currentConnect clients with outside agency partners to secure health insurance and life insurance (for investment-only clients)Maintain a semi-annual Insurance Review summary for each client and provide it to Fiscal Planning Analysts ahead of client annual review meetingsMonitor changes in client circumstances (home or vehicle purchases/sales, home improvements, new dependents, employment changes, major asset purchases, new employees, etc.) that may affect insurance coverage, and proactively recommend adjustmentsGuide clients through the claims process by connecting them promptly with their agent, monitoring claim status, and providing updates to the client’s advisor until resolutionCoordinate life insurance trust administration, including confirming trustee gifts, preparing Crummey letters, tracking beneficiary notices, and coordinating premium payments from trust accountsSupport general client service needs such as Greenbelt applications/renewals, vehicle retitling, and Medicare and birthday milestone trackingRequired Qualifications:Bachelor’s degree or equivalent professional experience1-4 years of experience in insurance coordination, account management, or a related client service role; personal lines insurance experience strongly preferredSkills and Competencies:Strong organizational skills and attention to detail, with the ability to manage multiple client files and deadlines simultaneouslyExcellent written and verbal communication skills with a strong client-service orientationProficiency with Microsoft Office (Excel, Outlook, Word)Ability to work collaboratively across internal teams (Fiscal Planning, Client Controllers) and external insurance agents/partnersCompensation Range:$ 60,000 - $ 70,000Why Cerity Partners :Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:Health, dental, and vision insurance – day 1!401(k) savings and investment plan options with 4% matchFlexible PTO policyParental LeaveFinancial assistance for advanced education and professional designationsOpportunity to give back time to local communitiesCommuter benefitsCerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.