Account Coordinator - Personal Lines

Relation Insurance Services, Inc. - RISI; Yuma (AZ); On-site; USD 2,755,000 - 5,034,000; Full time

Benefits offered by this job

Competitive pay

401K

Paid time off

Wellness programs

Job summary

Relation Insurance Services, Inc. - RISI is seeking an Account Coordinator to ensure accurate policy documents, renewals, and daily servicing. You will be the primary contact for administrative tasks and stay current with insurance product trends.

The role emphasizes client communication and renewal retention. You will collaborate with Account Management, prepare proposals, and review carrier endorsements. A license, licensing maintenance, and strong MS Office skills are required, with travel to

Qualifications

• Property and Casualty License required and maintained in home state.
• AINS or CISR designation preferred.
• High School Diploma or equivalent required; four-year degree preferred.
• Minimum 3 years of client service experience in personal lines insurance.
• Strong analytical and mathematical skills; presentations skills required.
• Must have valid driver’s license and ability to travel to client sites.

Responsibilities

• Serve as the initial client contact and coordinate policy documents and renewals.
• Review policies for accuracy and assist with endorsements and applications.
• Support account management with renewals, communications, and file documentation.
• Prepare proposals and assist with remarketing to improve retention.
• Maintain up-to-date knowledge of industry trends and technology; adopt AI tools.

Skills

Client service

Analytical thinking

Communication skills

Bilingual (Spanish/English)

Travel readiness

Education

High School Diploma

Property & Casualty License

Bachelors preferred

Tools

PowerPoint

Microsoft Office (Excel/Word)

Job description

WHAT WE’RE LOOKING FOR

The Account Coordinator is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day‑to‑day servicing requests, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.

A GLIMPSE INTO YOUR DAY

Serves as initial point of contact for the client. Monitors client questions, provides recommendations in partnership with the Account Management Team on appropriate coverage changes and/or contractual requirements. Identifies, researches and provides resolution for routine or basic client issues. Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures, and best practices. Maintains a high degree of accuracy in document management systems. Assists the Account Management team with the remarketing of renewals to ensure a high level of account retention. Prepares proposals as directed by the Account Manager. May review policies from carriers for accuracy, expedite corrections, and handle endorsement and applications. Ensures carriers respond promptly to expedite claim settlements. Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed at the direction of the Account Management team. Proactively communicates with client any significant audit differences. As directed by the Account Management team, reviews cancellation requests, identifies reasons, and attempts to retain client accounts while preserving the company’s financial interests. Keeps up to date with industry trends, new products, legislation, coverage, and technology to improve knowledge, performance, and client services. Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience. Special projects and other duties as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

A Property and Casualty License from state of domicile is required and must be maintained. Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred. High School Diploma or equivalent required. Four-year degree preferred. Minimum 3 years of client service experience in the insurance industry with a focus on personal lines. Bilingual (Spanish/English) a plus or a must in some locations. In-depth understanding of personal lines of coverage. Strong analytical and mathematical skills. Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions. Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others. Must be able to understand written and oral communications and interpret information written within policies. Proficient skills in Microsoft Office (primarily Excel and Word)., agency management systems software, and online rating systems. Intermediate knowledge of insurance markets, products, services, insurance ratings and underwriting procedures. Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$20.00 - $36.54 Relation Insurance Services is a North American insurance brokerage that offers business insurance, Employee Benefits, Personal Insurance, Retirement Services, and Risk-management through our family of brands across the United States. More importantly, we’re a team of experienced professionals who genuinely care. Whether it’s for you, your family, or your business/organization, we want to be the relationship you trust for answers to your questions, solutions for your insurance needs, and peace of mind for your future.