Insurance Compliance Investigator (Consumer Services)

Nunez Community College; Baton Rouge (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. This role investigates consumer complaints, researches laws, and collaborates with consumers, industry representatives, and staff to resolve complex issues.

The ideal candidate will analyze information, demonstrate problem-solving skills, and uphold high ethical standards while guiding others in the team.

Qualifications

• Three years of experience in insurance, administrative services, investigations, or law enforcement or six years of full-time work experience in any field or a bachelor's degree.
• Experience substitution: every 30 semester hours earned credits one year of experience; maximum substitution 120 semester hours (4 years).

Responsibilities

• Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
• Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
• Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
• Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
• Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
• Provide guidance, leadership, and training assistance to other Insurance Specialists.
• Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
• Assist with consumer education and outreach by responding to inquiries and providing information and resources.
• Perform special projects and other related duties as assigned.

Skills

Communicating Effectively

Demonstrating Accountability

Managing Stakeholders

Thinking Critically

Acting with Ethics and Integrity

Focusing on Customers

Making Accurate Judgments

Solving Problems

Education

Bachelor's degree

Job description

Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. This role investigates consumer complaints, researches laws, and collaborates with consumers, industry representatives, and staff to resolve complex issues.

The ideal candidate will analyze information, demonstrate problem-solving skills, and uphold high ethical standards while guiding others in the team.