Insurance Client Services Associate

Leavitt Group; Pascagoula, Northern (MS, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Training and mentorship

Job summary

Pyron Group in Mississippi is seeking a friendly Client Services Associate to be the first point of contact for clients and to support day-to-day administrative and processing tasks. No insurance experience is required, and the role offers licensing support and growth into other insurance-related roles.

We emphasize coaching, reliability, curiosity, and professional growth as core values, with opportunities for ongoing training and mentorship in property & casualty licensing and carrier

Qualifications

• Strong communication and customer service skills.
• Dependable, organized, and detail-oriented.
• Comfortable learning new systems and technology.
• Positive attitude and willingness to learn.
• Ability to manage multiple tasks.

Responsibilities

• Welcome clients and visitors to the office.
• Answer incoming calls and route to the appropriate team member.
• Assist with routine client requests and questions.
• Help create a positive and professional client experience.
• Accept and process client payments.
• Assist with policy documents, ID cards, and servicing requests.
• Support Account Managers with renewal and quoting preparation.
• Maintain accurate records in agency systems.
• Create follow-up reminders for requests.

Skills

Customer service

Communication

Organization

Multi-tasking

Learning mindset

Tools

CRM software

Billing systems

Job description

Start a Career in Insurance

Pyron Group is seeking a friendly, dependable, and growth-minded Client Services Associate to join our team.

This role serves as the first point of contact for clients while supporting the day-to-day administrative and processing work that helps our agency run smoothly. No insurance experience is required. We are looking for someone who enjoys helping people, stays organized, pays attention to details, and is eager to learn.

This position is a starting point for a long-term career in insurance. We will support the right candidate in studying for and obtaining a Property & Casualty insurance license, with opportunities to grow into Account Management, Sales, or other insurance-related roles over time.

At Pyron Group, our purpose is simple: Lighten the load and lift the spirit.

What You'll Do

Client Service

• Welcome clients and visitors to the office.

• Answer incoming calls and route them to the appropriate team member.

• Assist with routine client requests and questions.

• Help create a positive and professional client experience.

Processing & Administrative Support

• Accept and process client payments.

• Assist with policy documents, ID cards, and routine servicing requests.

• Support Account Managers with renewal and quoting preparation.

• Process and organize incoming insurance carrier correspondence and documentation.

• Maintain accurate records and documentation in agency systems.

• Create follow-up reminders to ensure requests are completed.

Team Support

• Assist Account Managers, Risk Advisors, and Office Managers with administrative needs.

• Help ensure client requests are handled accurately and efficiently.

• Participate in training and professional development opportunities.

• Take on additional responsibilities as skills and experience grow.

What We're Looking For

Required

• Strong communication and customer service skills.

• Dependable, organized, and detail-oriented.

• Comfortable working with technology and learning new systems.

• Positive attitude and willingness to learn.

• Ability to manage multiple tasks.

Preferred, But Not Required

• Customer service, administrative, reception, banking, hospitality, or office experience.

• Experience handling payments, documents, or client records.

• Interest in insurance, financial services, or sales.

No Insurance Experience? That's Okay.

Many successful insurance professionals started without any insurance background.

We're looking for people who are:

• Coachable

• Caring

• Reliable

• Curious

• Professional

• Eager to grow

We can teach insurance. We can't teach character.

Professional Development

We believe in developing people, not just filling positions.

As a Client Services Associate, you'll have access to:

• Insurance training and mentorship

• Property & Casualty licensing support

• Carrier education programs

• Continuing education opportunities

• Ongoing coaching and development

Benefits

Pyron Group offers a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance

• 401(k) with employer match

• Paid time off and holidays

• Company-paid life insurance

• Company-paid short-term disability

• Ongoing training and career development

About Pyron Group

Pyron Group is a people-first insurance organization serving individuals, families, and businesses across Mississippi and beyond.

We believe insurance should be easier to understand, easier to navigate, and backed by people who genuinely care. We work hard, support one another, and create opportunities for our teammates to grow professionally while making a meaningful impact on the lives of our clients.