Insurance Client Services Administrator

Lockton Companies; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Lockton Companies in Kansas City, MO, seeks a Client Services professional to support routine inquiries, document resolutions, and collaborate with senior staff on underwriter communications and policy accuracy. The role supports renewal activities, client invoicing, and data entry to maintain client records.

You will help prepare communications, assist with enrollment reporting, and participate in industry training, with travel as needed and compliance with confidentiality requirements.

Qualifications

• Bachelor’s Degree in Business Administration or related field, or equivalent experience.
• Up to three years of Client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Strong verbal and interpersonal communication skills.
• Ability to travel by automobile and aircraft.
• Legally able to work in the United States.

Responsibilities

• Receives and responds to routine client inquiries and documents communications and resolutions.
• Prepares written correspondence and calls underwriters as requested by senior staff.
• Reviews policies and endorsements for accuracy of coverage and form completion.
• Assists in renewal processes by gathering enrollment and benefit reports.
• Produces employee communications as requested by senior staff.
• Executes changes on policies and assists with loss-run requests.

Skills

Client services

Communication

Organization

Problem solving

Travel readiness

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Lockton Companies in Kansas City, MO, seeks a Client Services professional to support routine inquiries, document resolutions, and collaborate with senior staff on underwriter communications and policy accuracy. The role supports renewal activities, client invoicing, and data entry to maintain client records.

You will help prepare communications, assist with enrollment reporting, and participate in industry training, with travel as needed and compliance with confidentiality requirements.