Insurance Client Service Specialist

MMC; Birmingham (AL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid/Remote work

Charitable matches

Stock purchase plan

Job summary

McGriff, a division of Marsh McLennan Agency, is hiring a Client Service Specialist to support the service and production teams. You'll process new and renewal business, update the client management system, respond to client questions, and escalate complex issues as needed.

The role emphasizes organization, communication, and professionalism, with benefits and a hybrid/remote work option. Applicants should have a high school diploma and strong Microsoft Office skills, and experience in insurance

Qualifications

• Proficient in Microsoft Office Suite.

Responsibilities

• Process new and renewal business and update client management system.
• Address and resolve client questions and issues.
• Escalate complex issues as needed.
• Assemble proposals and presentations.
• Prepare new and renewal proposals.
• Maintain daily client processing functions (endorsements, policies, audits, pending cancellations, ID cards).

Skills

MS Office

Organizational skills

Communication skills

Urgency & professionalism

Education

High school diploma or equivalent

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.

As our Client Service Specialist on the McGriff team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, assemble proposals and other presentations, assist in preparation of new and renewal proposals, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards.

We'd love to meet you if your professional track record includes these skills:

• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

• Insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid Work / Remote workCharitable contribution match programsStock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online:

https://www.mcgriff.com/

For more information on careers, visit:

http://marshmma.com/careers

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.linkedin.com/company/mcgriff https://www.linkedin.com/company/marsh-mclennan-agency https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.