Client Service Specialist

Marsh McLennan Agency; Fort Lauderdale (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Charitable contribution match

Job summary

McGriff, a division of Marsh McLennan Agency, is seeking a Client Service Specialist to support Commercial Lines. You will process renewals, update client data in the CRM, respond to client questions, and help assemble renewal proposals and service plans.

Strong communication, organization, and a responsive, professional approach are essential, as is the ability to manage multiple tasks and assist with claims as needed.

Qualifications

• High school diploma or equivalent required.
• Demonstrated proficiency in computer applications such as Microsoft Office Suite.
• Strong organizational and project management skills.
• Excellent written and verbal communication and interpersonal abilities.
• Ability to respond quickly and professionally to client requests.
• Accountability for quality of work.

Responsibilities

• Process renewal business and support service and production teams.
• Update and maintain information in the client management system.
• Address and resolve client questions and issues; escalate when needed.
• Assemble proposals, renewal proposals, service plans, and comparisons.
• Maintain daily client processing functions including endorsements and policies.
• Assist clients with claims resolution.

Job description

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.

As our Client Service Specialist on the Commercial Lines Team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and renewal proposals, service plans, and comparisons, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, and assist clients with claims resolution.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activitiesRespond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

• Property and Casualty insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

For more information on careers at McGriff, visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.linkedin.com/company/mcgriff
• https://www.linkedin.com/company/marsh-mclennan-agency
• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMABI