Insurance Client Care Specialist – Growth & Impact

Lesa Yoho - State Farm Agent; Fairmont (WV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Matched 401K after 1 year

4-Day work week after 1 year

Job summary

Lesa Yoho - State Farm Agent in Fairmont, West Virginia is seeking a Customer Service Representative to join their office team. You will help clients with insurance options, answer inquiries, and support the agency’s community presence.

Ideal candidates are customer-focused, eager to learn, and capable of building relationships. This role offers growth potential, PTO, a 401K plan after one year, and a four-day work week after the first year.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Job description

Lesa Yoho - State Farm Agent in Fairmont, West Virginia is seeking a Customer Service Representative to join their office team. You will help clients with insurance options, answer inquiries, and support the agency’s community presence.

Ideal candidates are customer-focused, eager to learn, and capable of building relationships. This role offers growth potential, PTO, a 401K plan after one year, and a four-day work week after the first year.