Insurance Client Care & Renewals Specialist

Chuckhemmertinsurance; Grass Valley (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Chuck Hemmert - State Farm Agent in Grass Valley is looking for a Customer Service Representative to support daily operations. The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is detail-oriented.

This position emphasizes customer service and relationship building, with no high-pressure sales involved. The agency values accountability and professionalism, training will be provided for those without insurance experience.

Qualifications

• Comfortable working with systems, processes, and deadlines.
• Insurance experience is helpful, but not required — training is provided.

Responsibilities

• Provide exceptional service to existing customers via phone, email, and in person.
• Assist clients with policy changes, billing questions, coverage explanations, and documentation.
• Help manage renewals, follow-ups, and day-to-day account servicing.
• Accurately document client interactions and maintain organized records.
• Work closely with the team to ensure nothing falls through the cracks.
• Represent the agency with professionalism, empathy, and accountability.

Skills

Strong communication and customer-service skills

Detail-oriented

Proactive

Ability to stay organized

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a team member for Chuck Hemmert Insurance and Financial Services, you are vital to our daily business operations and customers’ success. We are looking for a reliable, detail-oriented Customer Service Representative to support our State Farm agency. This role is ideal for someone who genuinely enjoys helping people, staying organized, being part of a fast-paced team environment and can handle multiple tasks at one time.

This is not a high-pressure sales role. Our focus is on excellent customer service, follow-through, and building long-term relationships with our clients.

RESPONSIBILITIES:

• Provide exceptional service to existing customers via phone, email, and in person
• Assist clients with policy changes, billing questions, coverage explanations, and documentation
• Help manage renewals, follow-ups, and day-to-day account servicing
• Accurately document client interactions and maintain organized records
• Work closely with the team to ensure nothing falls through the cracks
• Represent the agency with professionalism, empathy, and accountability

QUALIFICATIONS:

• Strong communication and customer-service skills
• Detail-oriented with the ability to stay organized in a busy office
• Dependable, proactive, and willing to take ownership of tasks
• Comfortable working with systems, processes, and deadlines
• Insurance experience is helpful, but not required — training is provided