Insurance Claims Specialist – Roofing & Restoration

Occidental Roofing, LLC; Tempe (AZ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Company vehicle

Meal allowance

Equity eligibility

Job summary

Occidental Roofing, LLC is seeking an experienced Insurance Specialist to own and lead the insurance claims process from post-inspection through claim approval and finalization. You’ll be the subject matter expert for Xactimate, claims documentation, and carrier negotiation to ensure claims are processed efficiently, accurately, and profitably.

This full‑time role focuses on building a high-performance claims operation, protecting customer outcomes and driving revenue, with opportunities to

Qualifications

• 3+ years of insurance claims experience in roofing, restoration, or construction.
• Proven hands-on experience with Xactimate for claims estimating.
• Strong knowledge of insurance claims process, documentation, and negotiation.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in claims management or CRM systems.

Responsibilities

• Manage insurance claims from intake to closeout.
• Prepare, estimate, submit, and track claims using Xactimate.
• Coordinate supplements, approvals, and invoicing.
• Maintain organized, compliant, and complete claim files.
• Serve as primary liaison between insurance carriers, customers, and internal teams.
• Handle negotiations, follow-ups, and dispute resolutions with carriers.
• Communicate proactively to manage expectations and timelines.
• Ensure all claims meet regulatory, carrier, and contractual requirements.
• Track deadlines, submission milestones, and follow-up tasks.
• Collaborate with roofing specialists to finalize job scope and move claim to contracted project.
• Partner with project managers to align claims with production timelines.
• Drive collection efforts related to insurance claims.
• Report on claims performance, closure rates, cycle times, and financial impact.

Skills

Insurance claims experience

Xactimate

Communication

Negotiation

CRM systems

Tools

Xactimate

CRM systems

Job description

Occidental Roofing, LLC is seeking an experienced Insurance Specialist to own and lead the insurance claims process from post-inspection through claim approval and finalization. You’ll be the subject matter expert for Xactimate, claims documentation, and carrier negotiation to ensure claims are processed efficiently, accurately, and profitably.

This full‑time role focuses on building a high-performance claims operation, protecting customer outcomes and driving revenue, with opportunities to