Insurance Claims & Collections Coordinator (Roofing)

Winning Assistants, Inc.; United States; Remote; USD 120,000 - 168,000; Full time

Benefits offered by this job

Dedicated HR support

VPN access

HIPAA training

VA performance training

US holidays

Paid time off

SOP templates

Job summary

Winning Assistants, Inc. is seeking a Remote Insurance Claims & Collections Coordinator (Roofing) to support our US-based restoration client. You will manage insurance-related processes, coordinate with adjusters, and keep CRM updated to move claims forward.

This full-time role requires clear English, experience in roofing or insurance claims coordination, and ability to work across time zones. You'll collaborate with internal teams, handle documentation, and participate in client-approved

Qualifications

• Experience in roofing, restoration, or insurance claims coordination.
• Proficient in speaking and writing English clearly.
• Willing to submit background checks before onboarding.
• Available for video meetings with camera on when needed.

Responsibilities

• Contact insurance companies and adjusters to obtain updates.
• Collect and organize documents such as adjuster summaries and settlement statements.
• Follow up on estimates and invoices to confirm receipt and payment progress.
• Update CRM records with communications and status changes.
• Move clients through internal workflow stages based on job progress.
• Communicate daily with internal teams to provide status updates.

Skills

English fluency

Customer care

CRM software

Tools

Xactimate

CRM software

Job description

Insurance Claims & Collections Coordinator (Roofing)

Remote Full-time $10k – $14k

Daily Drop — Subscriber Perk

$50 off a Moving Service

$50 off moving service — relocation assistance

Job Title: Insurance Claims & Collections Coordinator (Roofing)

Position type: Full-Time

Work hours: 8:00 AM – 5:00 PM (Mountain Daylight Time)

Work days: Monday to Friday

Job code: KD-AHLA

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

About the Company

Our Client is a fast-growing U.S.-based restoration and roofing support company that helps homeowners navigate the insurance claims process from inspection to settlement. Our team is committed to delivering high-quality service, streamlined workflows, and excellent customer support. As we continue to expand, we are looking for detail-oriented and proactive virtual assistants to support our Customer Care operations.

Role Overview

As a Virtual Assistant – Customer Care Insurance Admin, you will play a critical role in managing insurance-related processes and ensuring smooth project progression within our CRM system. You will act as a liaison between insurance companies, adjusters, and internal teams, helping move claims and restoration projects forward through consistent follow-ups and accurate documentation.

Key Responsibilities

• Contact insurance companies and claim adjusters to obtain updates on claims, paperwork, and settlement statuses.

• Collect and organize essential documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.

• Follow up on submitted estimates and invoices to verify receipt and payment progress

• Update CRM records with communications, documents, and status changes

• Move clients through internal workflow stages based on job progress

• Communicate daily with internal team members to provide status updates and flag issues

• Ensure digital job files are well-organized and audit-readyRequirements

Experience requirements

• Experience in roofing, restoration, or insurance claims coordination: Strongly preferred

• Familiarity with insurance claims, adjusters, Xactimate, or construction/roofing workflows is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly

• Must have relevant work experience

• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Video: Webcam for virtual meetings.

• Workspace: Quiet, professional environment.Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·