Insurance Agency Sales Leader

Rivian; Atlanta (GA); On-site; USD 102,300 - 164,000; Full time

Benefits offered by this job

Paid vacation

Medical and dental insurance

401(k) Plan and Employee Stock Purchase Program

Job summary

Rivian is seeking an Insurance Agency Manager to lead operations and drive customer satisfaction. This role requires a dynamic leader with at least 10 years in the insurance industry and a focus on regulatory compliance.

Responsibilities include recruiting a team, managing sales processes, and collaborating with product teams to enhance customer experience. A strong understanding of P&C insurance is essential. This position offers a competitive salary and a range of benefits.

Qualifications

• 10+ years of progressive experience in the insurance industry, with 3+ years in a leadership role.
• Proven track record of success leading and scaling insurance agency operations.
• Active Property and Casualty insurance license for multiple states.

Responsibilities

• Recruit and manage a high-performing team of licensed Insurance Advisors.
• Define and implement insurance sales and operational processes.
• Manage relationships with third-party insurance carriers.

Skills

Leadership

Analytical skills

Customer satisfaction focus

Regulatory compliance

Effective communication

Education

Bachelor's Degree in Business or Finance

Tools

Agency Management Systems (AMS360)

CRM platforms (Salesforce)

Job description

Role Summary

The Rivian Insurance Agency Manager position is a dynamic, hands‑on leadership role responsible for the overall performance, and operational excellence of the Rivian Property & Casualty insurance agency.

This leader will be charged with driving a world‑class customer experience, ensuring regulatory compliance, and scaling the agency's sales and customer care teams to meet the demand generated by Rivian's vehicle deliveries and growing customer community. The ideal candidate blends deep P&C insurance expertise with a proven ability to lead and scale operations in a fast‑paced, high‑growth, tech‑forward environment.

Responsibilities

Leadership & Team Management

• Recruit, train, coach, and manage a high-performing team of licensed Insurance Advisors and customer care personnel.
• Cultivate a competitive, customer‑centric culture focused on exceeding Key Performance Indicators (KPIs) for sales, retention, and customer satisfaction (e.g., CSAT).
• Develop and execute a comprehensive training and professional development program to maintain a highly knowledgeable and compliant sales force.
• Conduct regular 1:1s, performance reviews, and mentorship to ensure the team is equipped to excel in a consultative, high‑volume environment.

Strategy, Operations & Compliance

• Define, implement, and continuously refine all aspects of the P&C insurance sales, service, and operational processes, utilizing technology to drive efficiency and enhance the customer experience.
• Manage licensed sales agent licensing and compliance across all active and expansion states, ensuring adherence to carrier and regulatory requirements.
• Establish and manage operational metrics, reporting dashboards, and Service Level Agreements (SLAs) for the agency's sales and service delivery.
• Collaborate with Rivian's internal Product and Tech teams to influence the strategic vision for insurance sales globally, particularly regarding digital integration and usage/behavior‑based insurance programs.
• Act as the final point of escalation for complex customer or regulatory issues related to the insurance agency.

Partner & Carrier Management

• Manage sales and operational relationships with all third‑party P&C insurance carriers and partners.
• Conduct regular KPI analysis and business reviews with carrier partners to optimize performance, manage commissions, and identify new product opportunities.
• Advocate internally and externally for the optimal insurance solutions for Rivian customers, particularly regarding features, pricing, and claims experience unique to Electric Adventure Vehicles.

Customer Experience & Sales Execution

• Oversee the seamless integration of the insurance consultation and sales process into the overall Rivian vehicle purchase journey.
• Ensure that the team focuses on consultative selling‑guiding customers through evaluating their insurance needs, closing sales, and fostering strong business relationships to ensure high retention and brand loyalty.
• Provide continuous feedback to Product, Sales, and Carrier teams on opportunities to enhance the product offering and streamline the digital experience.

Qualifications

Experience

• Minimum of 10+ years of progressive hands‑on experience in the insurance industry, with at least 3+ years in a leadership/management role overseeing multi‑state personal lines, small commercial sales and distribution operations. (Must be actively selling policies)
• Proven track record of success leading, scaling, and optimizing an in‑house or captive insurance agency/distribution channel.
• Experience establishing and managing sales relationships and performance (KPIs) with a minimum of two large or top 10 insurance carriers.
• Prior experience selling or launching usage- or behavior‑based insurance programs is highly desirable.
• Demonstrated ability to work cross‑functionally and manage complex projects from concept to deployment in a startup or rapid‑growth environment.

Education & Licensing

• Active Property and Casualty (P&C) insurance license for multiple states is mandatory.
• Bachelor's Degree in Business, Finance, or advanced professional designation (e.g., CPCU, CIC) preferred.

Technical & Core Competencies

• Expertise with Agency Management Systems (AMS360), CRM platforms (e.g., Salesforce), and insurance quoting systems.
• Exceptional analytical and problem‑solving skills, with the ability to define and drive performance through data‑driven metrics.
• Strong verbal and written communication skills, capable of synthesizing complex business and regulatory concepts for executive stakeholders.
• Proactive, self‑starter mentality with the ability to thrive under pressure and adapt to continuous process and product changes.

Pay Disclosure

The salary range for this role is USD 102,300-164,000 for Atlanta/Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

Benefits

We offer a comprehensive package of benefits for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short‑term disability insurance, and long‑term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full‑time employee coverage is effective on their first day of employment. Part‑time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Accessibility Statement

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].