Insurance Account Representative

Ryan Bishoff State Farm Agency; Atlanta (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Performance bonuses

Paid training

Career development

Collaborative team

Job summary

Ryan Bishoff State Farm Agency in Atlanta, GA is hiring an Insurance Account Manager to deliver exceptional client service. You will be the main point of contact for policy questions, billing, claims and renewals, building strong relationships through proactive communication.

This role emphasizes documentation in our CRM, teamwork, and a proactive, customer-focused mindset. We offer paid training and licensing, competitive hourly pay ($23–$25), performance bonuses, and opportunities for

Qualifications

• Previous experience in insurance or customer service is desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries related to policies, claims, billing, renewals, and more.
• Cultivate strong relationships with clients by understanding their needs and priorities.
• Document all customer interactions in our CRM system to ensure thorough record-keeping.
• Work closely with colleagues to ensure a seamless experience for customers and to meet service goals.

Skills

Customer service

Interpersonal skills

Communication

Job description

Are you a dedicated professional with a passion for customer service and a knack for building strong relationships? Do you thrive in a fast-paced environment where you can make a difference in people's lives? If so, we want you to join Ryan Bishoff State Farm Agency as an Insurance Account Manager!

About Us:

At Ryan Bishoff State Farm Agency we are committed to providing exceptional insurance solutions tailored to our clients' needs. Our focus on customer satisfaction, responsiveness, and reliability sets us apart in the industry. We are looking for someone who shares our values and is eager to contribute to our success.

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for clients, addressing inquiries related to policies, claims, billing, renewals, and more.
• Relationship Building: Cultivate strong relationships with clients by understanding their unique needs and priorities, ensuring their satisfaction and loyalty.
• Timely Support: Respond promptly to customer inquiries and follow up on outstanding issues, maintaining a quick response rate.
• Documentation: Accurately document all customer interactions in our CRM system to ensure thorough record-keeping.
• Team Collaboration: Work closely with colleagues to ensure a seamless experience for customers and to meet the office's service goals.

What We’re Looking For:

• Previous experience in insurance or customer service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• A proactive and customer-focused mindset.

What We Offer:

• Competitive based pay : $23 - $25 per hour
• Performance based bonuses
• Paid training and licensing
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.