Insurance Account Manager II

Aon; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

Aon is seeking an Insurance Account Manager II to join our Commercial Lines team in Atlanta, GA. This hybrid role is an exciting opportunity for a client-focused insurance professional who thrives in a fast-paced, collaborative environment.

You will partner with Account Executives and Producers to support complex risk accounts, deliver exceptional service, and help drive a smooth renewal process. You will build strong client relationships, coordinate across stakeholders, and ensure every detail

Qualifications

• 2+ years of commercial insurance experience
• Highly organized and able to manage multiple priorities
• Delivery of high-quality service in a client-facing role

Responsibilities

• Serve in a client-facing capacity, building excellent relationships and delivering responsive, high-quality service
• Ensure a clean paper trail on the office shared drive for documentation/audit purposes
• Support the renewal process by coordinating requests, assembling materials, and ensuring timely, accurate communication between clients and account team members
• Gather and analyze client and market data to help shape renewal strategies and create polished client-ready presentations
• Run presentations with Account Executive and account teams during client meetings
• Act as a key client liaison for certificates, auto IDs, location additions, invoices, policy transmittals, and other service requests
• Monitor and follow up on invoice generation, fee agreements, and other receivables
• Handle client open items and respond to ad-hoc requests
• Manage routine and complex coverage inquiries and endorsements with professionalism and accuracy
• Provide guidance and mentorship to less senior Account Managers
• Delegate work to support staff where applicable

Skills

Microsoft Office Suite

Microsoft Teams

Client relationships

Attention to detail

Analytical skills

Communication skills

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Property & Casualty license

Job description

Aon is seeking an Insurance Account Manager II to join our Commercial Lines team in Atlanta, GA

This hybrid role is an exciting opportunity for a client-focused insurance professional who thrives in a fast-paced, collaborative environment. As an Account Manager II, you will partner with Account Executives and Producers to support complex risk accounts, deliver exceptional service, and help drive a smooth, strategic renewal process. You will play a highly visible role on the team—building strong client relationships, coordinating across stakeholders, and ensuring every detail is handled with accuracy, urgency, and care.

How This Opportunity Is Different

At Aon, you will be part of an inclusive, high-performing team that values trust, collaboration, and continuous growth. We are passionate about delivering results for our clients while also investing in our colleagues’ success. In this role, you will have the opportunity to make a meaningful impact, strengthen your expertise in complex commercial risk, and build a rewarding career within a global organization that values innovation, development, and wellbeing.

Skills That Will Lead To Success

• High level of proficiency in Microsoft Office Suite and Microsoft Teams
• Excellent understanding of commercial risk insurance products, including Property, Management Liability, and Casualty coverage
• Highly organized, proactive, and able to manage multiple priorities with confidence
• Outstanding attention to detail paired with advanced analytical and problem-solving skills
• Excellent verbal and written communication skills with the ability to build trust across clients and internal teams
• High school diploma or equivalent required
• Associate degree preferred
• 2+ years of commercial insurance experience required
• Property & Casualty insurance license required

Day To Day

• Serve in a client-facing capacity, building excellent relationships and delivering responsive, high-quality service
• Ensures a clean paper trail is left on office shared drive for documentation/audit purposes
• Support the renewal process by coordinating requests, assembling materials, and ensuring timely, accurate communication between clients and account team members
• Gather and analyze client and market data to help shape renewal strategies and create polished, client-ready presentations
• Runs presentations in conjunction with Account Executive and account teams during client meetings
• Act as a key client liaison for certificates, auto IDs, location additions, invoices, policy transmittals, and other important service requests
• Monitors and follows-up on invoice generation, fee agreements, and other receivables
• Handles client open items list and responds to client ad-hoc requests
• Manage both routine and complex coverage inquiries and endorsement requests with professionalism and technical accuracy
• Provide guidance and mentorship to less senior Account Managers, helping support team development and success
• Delegates work to support staff where applicable.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws

The salary range for this position intended for U.S. applicants is $65,000 to $85,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to:

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.