P&C Commercial Lines Account Manager

Aon plc

Cleveland, Northern (OH, KY)

Hybrid

USD 64,000 - 83,000

Full time

12 days ago

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Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid holidays

Paid vacation

Wellbeing days

Job summary

Aon is seeking a P&C Commercial Lines Account Manager in Ohio. This hybrid role is based in Cleveland or Columbus and partners with Account Executives across the book of business to deliver client service and renewal excellence.

You will support the renewal cycle, draft stewardship materials, and coordinate with ACS and Premium Accounting on billing and policy matters, while building strong client relationships and managing data-driven outputs.

Qualifications

3+ years of insurance experience, preferably Commercial Risk and in an Account Management role.
Active Property & Casualty license required.
Strong client management and communication skills.

Responsibilities

Partner with Account Executives on the book of business and manage day-to-day service processes.
Support a variety of strategic, client-facing initiatives and manage the renewal cycle.
Prepare stewardship reports and tailored presentations for audiences.

Skills

Client relationships

Info flow coordination

Open item handling

Data analysis

Renewal support

ACS liaison

Billing liaison

Coverage inquiries

Endorsements handling

Team mentoring

Education

Property & Casualty License

Job description

Considering a job change? Take a look at Aon! Our Commercial Risk team in Ohio is looking for a P&C Commercial Lines Account Manager

This is a hybrid role based out of our Cleveland or Columbus, OH office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and runpointon each client’s renewal cycle, ensuring a positive and productive client experience.

Skills that will lead to success:

Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.
Facilitates thetimelyandaccurateflow of information betweenclientsand account team members, keeping all parties informed.
Handles client open items lists and respond to client ad-hoc requests.
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
Actively supports andmonitorsthe renewal process, engaging with account teammembersas necessary. Makesdraft quote comparisons andcollaborateswith Account Coordinatorsto oversee thesavingofbinders, policies, and endorsements.
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
Primary collaborator with Premium Accounting on client billing matters.
Receives and handles routine and sophisticatedcoverageinquiries and endorsement requests.
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
Monitorsinvoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.
May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable.
Ensures tools are understood and used. Performs related duties as assigned.

Education and Experience:

3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role).
Active Property & Casualty Insurance license required.
Ability to maintain effective and positive relationships with clients and colleagues.
Effective organization and time management skills.
Ability to communicate effectively, orally and in writing.
Effective presentation skills.
Ability to handle multiple, non-congruent tasks simultaneously.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position intended for U.S. applicants is $64,000 to $83,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. The actual salary may vary for applicants in a different geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: