Insurance Account Manager - Client Growth & Service (MA)

Townsend insurance group; Danvers (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid vacation 2 weeks

Sick days 6

Personal days 2

Holidays 9

Floating holidays

Volunteer time

Job summary

Townsend Insurance Group in Danvers, MA is seeking an Insurance Account Manager to maintain a portfolio of personal and commercial lines accounts with a strong focus on service and client relationships.

You will collaborate with producers to support new business, respond to inquiries, review coverages, and ensure accurate policy administration while meeting deadlines and service standards.

Qualifications

• 3-5 years of prior insurance industry experience preferred.
• Active P&C license required.
• Proficient in Windows programs including Outlook, Word and Excel.
• High school diploma or equivalent required.

Responsibilities

• Manage a portfolio of personal and commercial lines accounts with strong client service.
• Respond to client inquiries and service requests to ensure satisfaction.
• Review exposures and policies to ensure appropriate coverage and process updates.
• Collaborate with producers to support new business, including quoting and onboarding.
• Deliver timely, accurate day-to-day service while prioritizing workload.
• Monitor carrier turnaround times and follow up on policies, endorsements, and claims.
• Conduct regular account reviews focused on retention and cross-selling.

Skills

Client relationships

Account management

Service orientation

Team collaboration

Education

High school diploma or equivalent

P&C License

Tools

Outlook

Word

Excel

Job description

Townsend Insurance Group in Danvers, MA is seeking an Insurance Account Manager to maintain a portfolio of personal and commercial lines accounts with a strong focus on service and client relationships.

You will collaborate with producers to support new business, respond to inquiries, review coverages, and ensure accurate policy administration while meeting deadlines and service standards.