Insurance Account Manager Advisor

California Dental Association; Sacramento (CA); Remote; USD 55,000 - 65,000; Full time

Job summary

The California Dental Association seeks an Account Manager Advisor who will provide exceptional service to members and policyholders by guiding them through insurance inquiries and coverage options. This role involves maintaining comprehensive records, educating clients, and responding to service-related issues. Successful candidates will have strong communication and problem-solving skills, relevant licenses, and a passion for supporting clients in navigating their insurance decisions.

Benefits

Remote and hybrid flexibility

Generous time off starting at 22 days PTO

Medical, dental and vision plans

401(k) plan with match

Paid parental leave

Wellness programs

Professional development opportunities

Life and disability insurance options

Employee Assistance Program

Qualifications

• Active P&C and Life & Health agent licenses preferred or ability to obtain within 3 months.
• Two years’ experience in the insurance field (preferred).
• Strong problem-solving skills in response to escalated/complex service issues.

Responsibilities

• Responds to coverage questions and maintains detailed records of transactions.
• Sells all product lines and educates members about insurance risks.
• Acts as a liaison between members and other departments.

Skills

Customer service

Problem-solving

Communication skills

Collaboration

Education

High School diploma or equivalent

Bachelor’s degree in business or related field (preferred)

Tools

Excel

Word

PowerPoint

Job description

Job Title:	Account Manager Advisor
Pay Information:	Non-Exempt - $55,000 - $65,000 per year
Location:	Remote first work environment with occasional travel and in office meetings.

Who we are:
We are TDIC Insurance Solutions, and we protect dentists as they navigate insurance decisions, advocate with carriers on their behalf and support their plans for financial, personal and business well-being.

TDIC Insurance Solutions was founded in 1982 — as part of the California Dental Association’s family of companies — to offer dentists expanded coverage options and dedicated expertise. Since that time, we’ve grown our relationships, reach and team of advisors.

As a dentist-centric insurance agency, we sell products from The Dentists Insurance Company in seven states and we’re the appointed agency for several other leading carriers. We share expert guidance on coverage options at every stage of practice with a special focus on serving members of organized dentistry.

Our team of service-oriented advisors strive to create meaningful connections, coordinate optimal coverage and demonstrate genuine care for clients’ needs and goals.

At TDIC Insurance Solutions, we seek out, welcome and support the best and brightest individuals across unique specialties and prioritize diversity in our hiring practices. We know our employees are an integral part of our success. We value individual talents while encouraging a collaborative, inclusive, respectful, and forward-thinking work environment.

As our organization continues to innovate and grow, we invite you to be a part of what’s next.

Company Benefits:
At TDIC Insurance Solutions, we offer a robust benefits package that enhances overall employee well-being and provides options to meet the needs of our diverse workforce. We listen to our employees on matters of wellness and devote time and resources to continuously evaluate our benefits to ensure we can best support their work-life goals.

• Remote and hybrid flexibility and technology to support remote work
• Generous time off program starting at 22 days of PTO and13 paid holidays (includes a floating holiday and winter closure)
• Highly competitive medical, dental and vision plans, including FSA and HSA account options
• 401(k) plans, with a generous match and safe harbor contributions upon eligibility
• Paid parental leave
• Wellness programs, including incentives and an In-Shape Family Fitness discount
• Opportunities for professional development, training and leadership skill-building
• Critical illness, accident, life, pet, short term and long-term disability insurance options
• Employee Assistance Program (EAP) for support navigating day-to-day challenges

Universal Competencies:

• Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results; Cultivates relationships, builds partnerships, shares and learns without boundaries.
• Service: Focusing on meeting needs and exceeding expectations for those served inside and outside the organization.
• Respect: Embracing others for their true authentic self; nurture and promote an environment that values diversity of thought, input, experience and expertise.

Role Specific Competencies:

• Influence: Inspires action to achieve organizational goals and desired outcomes; demonstrates expertise and earns respect; socializes ideas and bring others along.
• Problem Solving: Applies analysis, creativity, resilience and logic to reach optimal outcomes; develops and implements solutions.
• Adaptability: Appropriately adjusts behavior to changing conditions and business needs; modifies approach to succeed with new situations and timelines.

How the Account Manager Advisor contributes:

• Responds to telephone calls and written requests regarding coverage questions, premiums, eligibility, rates, account status, claims, billing, policy changes, and benefits as needed to maintain service objectives.
• Maintains detailed records of insurance transactions with appropriate company database.
• Sells all product lines.
• Becomes a product expert for all coverage lines for P&C and L&H.
• Educates, plans and supports members to help them cover all practice related insurance risks.
• Consults with members to identify risk and exposure, advise on the proper values for the member’s assets, and then recommends solutions to manage the member’s risk and exposure.
• Acts as a liaison between the member and other departments by gathering and passing underwriting information about the member.
• Effectively works with interdependent departments, and outside carriers to efficiently process application submissions.
• Investigates and resolves customer problems and disputes in a timely and efficient manner.
• Provides a high level of service to CDA members and insurance clients.
• Conducts outbound calls as necessary to service members.
• Works well within a cohesive team to achieve department objectives.
• Responds to and handles escalated/complex service issues for all lines of business.
• Cross Sells all appropriate product lines including referrals to Health Care Team.

Minimum Qualifications:

• High School diploma or equivalent required.
• Active P&C and Life & Health agent licenses (or ability to obtain within 3 months of hire)
• Must have the ability to read, analyze and interpret policies, procedures, and regulations.
• Proficient computer skills, including, Excel, Word, and PowerPoint.

Preferred Qualifications:

• Two years’ experience in the insurance field.
• Bachelor’s degree in business or related field recommended or equivalent experience.
• Sales or Account Manager experience in the commercial insurance field.
• Strong problem-solving skills in response to escalated/complex service issues for all lines of business.
• Demonstrated ability to assess needs, present recommendations for coverages and products, and effective at closing sales and other transactions.
• Ability to manage a large volume of inbound and outbound calls, track and document follow up communication, and deliver premier customer service.
• Demonstrated knowledge of P&C and L&H insurance policies and coverages to assess needs and make recommendations on coverage.
• Ability to operate independently, exercising good judgement and professionalism.
• Demonstrate excellent verbal, written and interpersonal communication skills.
• Demonstrate excellent analytical skills and attention to detail.
• Positive attitude, motivated and a passion for helping people.

Working Conditions: Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%)

• Constantly on the phones providing support to our policyholders.
• Frequently maintains a stationary position.
• Occasional overnight travel several times annually at organizational events.
• Constantly stands and walks when attending organizational events.
• May be asked to carry items weighted less than 50lbs.

We Are CDA

Over our 150-year history, the California Dental Association (CDA) has become a leader in oral health throughout California and the country. Today, we continue to support our community of over 27,000 dentists through our family of companies, which include The Dentists Insurance Company (TDIC), TDIC Insurance Solutions, Rotunda Partners and the CDA Foundation. At CDA, we value individual talents, encouraging a diverse, collaborative, and innovative work environment fueled by new ideas. As our organization continues to grow, we invite you to be a part of what’s next.

CDA is an equal opportunity employer and is committed to the principle of equal employment opportunity for all employees and providing a safe work environment. CDA does not tolerate discrimination or harassment and all employment decisions are based on job requirements and individual qualifications, without regard to race, color, religion, national origin, age, gender, gender identity or expression, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran or military status. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

To see our privacy policy, go to www.cda.org/Home/About/Careers-at-CDA/Apply