Insurance Account Manager

Berlin Insurance Group, LLC; Worcester (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401K with Employer Match

100% Paid Life/Long-term Disability

Casual work environment

Well-behaved dogs allowed in the office

Full training provided

Job summary

A modern insurance agency is looking for an entry-level Account Manager in Worcester, MA. This role involves serving as the first point of contact for customers, guiding them through policies, and answering inquiries effectively. Candidates should be enthusiastic and possess strong communication skills. The position offers full training to earn an insurance license and a supportive work environment with excellent team dynamics. Salary ranges from $50,000.00 to $75,000.00 annually, with bonus opportunities.

Qualifications

• Prior insurance experience is preferred but not required.
• Must have a consistent work history with relatable skills.

Responsibilities

• Be the first point of contact for customers.
• Answer inbound phone calls, emails and texts regarding policies.
• Provide clients with policy details and assist with changes.
• Respond to billing inquiries and document transactions.

Skills

Bilingual in Spanish and/or Portuguese

Outstanding communication and customer service skills

Ability to manage multiple tasks

Comfortable being on the phone

Ability to prioritize work

Positive and upbeat personality

Team player

Job description

At Berlin Insurance Group, we’re not your average insurance agency. We’re a forward-thinking, fast‑growing team that thrives on innovation, creativity, and delivering results. Specializing in both personal and commercial lines of insurance, we’re a modern agency with big ambitions. We believe in working hard, having fun, and consistently exceeding client expectations. If you’re passionate about helping clients, and excited to be part of a supportive, high‑energy team, we want YOU to join us!

What We’re Looking For:

We are looking for a self‑motivated and enthusiastic Account Manager to join our team. This role is perfect for someone who’s eager to learn, grow, and make an impact in the insurance industry. Whether you’re new to insurance or have some experience, we’re excited to help you develop your skills and achieve your goals!

What You’ll Do:

• You’ll be joining our Account Management team and being the first point of contact for all new and existing customers.
• Answer inbound phone calls, emails and texts regarding policies.
• Provide clients with policy details.
• Assist with policy changes, inspections, and cancellations.
• Respond to billing inquiries.
• Process client payments and follow up on pending payments.
• Document all transactions in our internal client database.

What You Bring to the Table:

• Bilingual in Spanish and/or Portuguese
• Outstanding communication and customer service skills, verbal and written.
• Ability to manage multiple tasks in a FAST‑paced environment.
• Comfortable being on the phone for the majority of your day.
• Ability to prioritize your work every day and complete top priorities on time.
• Ability to accept constructive feedback relating to your performance.
• Must have a very friendly, positive, and upbeat personality.
• Ability to work as part of a team.
• Ability to be at work in the office Monday‑Friday on‑time. Consistent work history with relatable skills.
• Prior insurance experience is preferred but NOT required.
• 401K w/Employer Match
• 100% Paid Life/Long‑term Disability
• Casual work environment
• Well‑behaved dogs are allowed in the office.
• Full training provided and financial support to obtain your insurance license (required within 6 months)

Pay:

$50,000.00 - $75,000.00 per year, based on work history. Opportunities for multiple bonuses throughout the year are available.

Seniority level:

Entry level

Employment type:

Full‑time

Job function:

Sales and Business Development

Industries:

Insurance