Insurance Account Associate: Growth & Customer Service

Charles Garrett Jr - State Farm Agent; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Charles Garrett Jr - State Farm Agent in Los Angeles is seeking an Account Associate to support daily operations and customer success. You’ll grow our office through meaningful client relations and act as a liaison between customer needs and agency departments.

Responsibilities include updating customer accounts, assisting with policy changes, processing claims, and coordinating with underwriters to issue policies in a timely manner. A collaborative, customer-focused mindset is essential.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Bilingual Spanish

Job description

Charles Garrett Jr - State Farm Agent in Los Angeles is seeking an Account Associate to support daily operations and customer success. You’ll grow our office through meaningful client relations and act as a liaison between customer needs and agency departments.

Responsibilities include updating customer accounts, assisting with policy changes, processing claims, and coordinating with underwriters to issue policies in a timely manner. A collaborative, customer-focused mindset is essential.