Instructor Dispatch

JetBlue; New York (NY); On-site; USD 90,000 - 160,000; Full time

Job summary

JetBlue is seeking an Instructor to provide initial and recurrent training for the Dispatch department, including Dispatchers, Load Planners and other staff as needed. The role partners with the Manager System Operations Training to align programs with published policies and the best use of delivery technology.

The ideal candidate will deliver materials per curriculum, maintain currency, and contribute to courseware development while meeting regulatory requirements.

Qualifications

• Proven ability to design and deliver instructional events with engagement and assessment.
• Strong coaching, presentation and feedback skills aligned to curriculum.
• Understanding of Part 121 operations and aviation training requirements.

Responsibilities

• Provide initial and recurrent training for Dispatch, Load Planners and other staff.
• Deliver instruction per curriculum, monitor learner progress and provide feedback.
• Assist with courseware development, audits and collateral duties.
• Maintain Dispatch crewmember qualification and currency.
• Travel for training as required (up to 20%).

Skills

Instructional delivery

Coaching

Communication

Facilitation

Project management

Microsoft Office

Education

Bachelor's Degree

High School Diploma or GED

Tools

Flight Planning software

Flight Following software

Microsoft Office

Job description

Position Summary

The Instructor is responsible for providing initial and recurrent training for the Dispatch department including Dispatchers, Load Planners, Air Traffic Services and others, as required. The Instructor will work closely with the Manager System Operations Training to ensure that the training programs reflect published policies and that the best possible use of course delivery and technology is in place in all training programs.

Essential Responsibilities

• Provides training for JetBlue crewmembers to include Dispatchers, Load Planners, other Instructors, and others, as required.
• Effectively and independently conduct assigned instructional events through their scheduled completion, maintaining effective communication, learner engagement, instructional quality, and the ability to provide required instruction, direction, feedback, and evaluation throughout the full duration of the event.
• Effectively and independently conduct assigned instructional events in accordance with the curriculum, lesson plan, applicable training standards, and regulatory requirements
• Actively manages the pace, depth, and delivery of instruction to make effective use of all time available, including providing additional explanation, practice, coaching, feedback, remediation, evaluation, or enrichment appropriate to learner performance.
• Assist with courseware development, audits, and other collateral duties
• Maintain Dispatch Crewmember qualification and currency
• Works occasional shifts in the SOC in qualified roles
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED)
• Valid FAA Aircraft Dispatcher Certificate
• Two (2) years operational experience as an Aircraft Dispatcher in Part 121
• Successful completion of JetBlue's Dispatch qualification program and maintained currency
• Thorough understanding of 14 CFR Parts 65, 91, 110, 121, and other applicable regulations
• Thorough understanding of dispatch subjects and Air Traffic Control
• Excellent coaching skills and the ability to motivate and mentor students
• Proficient with the Microsoft Office suite
• Excellent written and verbal communication skills
• Project management skills and ability to manage multiple projects simultaneously
• Strong organizational skills and detail oriented
• Candidates must demonstrate Presentation Design, Communication, and Facilitation skills in a work sample assessment.
• Ability to work independently
• Available for occasional night travel (20%)
• Travel is required on an as needed basis to conduct training
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's Degree
• JetBlue Dispatch experience
• Three (3) years of Leadership Experience
• Previous teaching, instructing, or training experience
• Experience with Flight Planning and Flight Following software

Crewmember Expectations

• Regular attendance and punctuality
• Ability to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional Office Environment
• Classroom Environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $90,000.00 and $160,000.00. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.