Airport Operations Crew

JetBlue; Boston (MA); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

JetBlue is seeking an Airport Operations Crew member to deliver high-quality customer service at the airport. Responsibilities include checking IDs, assisting with luggage, booking and verifying reservations, boarding coordination, and ensuring smooth departures.

The role requires comfort using a public address system, computers, and airport equipment. Candidates should be 18+, possess a high school diploma or GED, and be able to work flexible hours, including nights, weekends, and holidays.

Formación

• Minimum of 1 year of customer service or sales experience.
• Must be able to communicate effectively in English (written and spoken).
• Must be able to pass pre-employment assessments evaluating adaptability, customer service, and safety orientation.
• Able to travel and work flexible hours, including holidays and weekends.
• Must be legally eligible to work in the United States; visa sponsorship not available.

Responsabilidades

• Verify customers' personal identification.
• Tag, lift, and handle customer luggage.
• Announce flight arrivals, departures, and pre-boarding information via the public address system.
• Coordinate duties with coworkers and other departments to ensure proper handling of customers.
• Assist customers with special needs and provide high level customer service.
• Prepare aircraft cabin for boarding and departure, including cleaning and organizing areas.
• Operate airport equipment and communicate with operations via handheld radios and microphones.
• Maintain safety and security, report hazards or concerns promptly.
• Rotate through Airport Operations functions as needed (gate, ticket counter, etc.).

Conocimientos

Customer service

Public speaking

Active listening

Safety orientation

Bilingual/multilingual (preferred)

Educación

High School Diploma or GED

Herramientas

Public Address System

Basic computer & office apps

Descripción del empleo

Position Summary

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions

• Verify customers' personal identification


• Tag, lift, and handle customer luggage


• Announce flight arrivals, departures, and pre-boarding information via the public address system


• Communicate with our customers to keep them constantly informed


• Offer ancillary products to our customers such as "even more speed" and "even more space"


• Coordinate various duties with coworkers and other departments to ensure proper handling of customers


• Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor


• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.


• Assist customers with special needs, e.g. customers who need assistance in boarding


• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)


• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma


• At least eighteen (18) years old


• One (1) year of customer service or sales experience


• Strong interpersonal and listening skills


• Complete fluency in written and spoken English


• Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- orstatistically-basedscoring


• Must be able to adhere to JetBlue Uniform Policy Manual Standards


• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends


• Experience using a mouse, computer, keyboard and basic word processing, email and office applications


• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements


• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge


• Experience performing under pressure and within fixed time constraints


• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards


• Depending on location, may need to acquire and maintain a United States Customs Clearance


• Available for occasional overnight travel (10%)


• Able to make occasional trips to other locations for training or temporary assignment


• Must pass a pre-employment drug test


• Must be legally eligible to work in the country in which the position is located


• Authorization to work in the US is required, this position is not eligible for visa sponsorship


• For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

• Two (2) years of customer service, volunteer experience or sales experience


• Knowledge of customer service principles and practices strongly


• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)


• Previous airline experience


• Bilingual skills

Crewmember Expectations

• Regular attendance and punctuality


• Ability to work flexible hours including holidays/ weekends/ and overnight shifts


• Able to maintain a professional appearance


• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft


• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun


• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards


• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls


• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities


• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment


• Public Address System

• Jet bridge and/or air stairs (customer enplaning/deplaning equipment)


• Handheld radios


• Free-standing computer kiosks used to identify and process customer reservations


• Light Emitting Diode (LED) screens and signs

Work Environment

• Airport environment


• Subject to weather and elevated noise levels within airports


• Ability to stand for an extended period of time


• Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort

• Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.

Compensation

• The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more