Instructional Technology Associate

Willamette University; Salem (VA); On-site; USD 55,104 - 61,992; Part time

Job summary

Willamette University in Salem, Oregon seeks an Instructional Technology Associate to support and advance the LMS (Canvas) and broader instructional technology across online and hybrid learning environments. This role partners with Academic Technology and campus stakeholders to enhance the digital learning experience for students and faculty.

The role emphasizes LMS end-user support, collaboration, and exploring AI-enabled educational tools, with a part-time schedule at 20 hours per week and a

Qualifications

• Bachelor's degree preferred in a related field, or equivalent professional experience.
• Experience supporting learning management systems such as Canvas or similar platforms.
• Experience supporting instructional technology within higher education or a comparable environment.
• Excellent communication, collaboration, and relationship-building skills with the ability to translate technical concepts into practical guidance.
• Strong organizational and project coordination skills with the ability to manage multiple priorities effectively.
• Understanding of accessibility and usability best practices within digital learning environments.
• Interest in emerging educational technologies, including responsible applications of artificial intelligence in higher education.

Responsibilities

• LMS Support: Serve as a technical resource for the University’s learning management system (Canvas), supporting course delivery and effective use of LMS features and integrations.
• LMS End User Support: Serve as primary triage and escalation for all support requests related to learning management and related systems.
• Academic Technology Support: Support instructional technologies used in course delivery and academic engagement (including AI-enabled tools and LTI's in our Learning Management System).
• Collaboration and Coordination: Collaborate with Academic Technology, WITS teams, faculty and campus stakeholders to support optimization of the Learning Management System.
• Accessibility and Usability: Support accessibility best practices and promote inclusive design principles within digital learning environments.
• Assist with projects as delegated related to documentation and support resources to strengthen institutional use of instructional technologies.
• Additional Duties: Perform other related duties as assigned in support of evolving academic technology and instructional needs.

Skills

LMS support

Canvas experience

Communication

Collaboration

Project coordination

Accessibility awareness

Education

Bachelor's degree or equivalent experience

Tools

LTI integrations

Job description

ABOUT WILLAMETTE UNIVERSITY

Willamette University, founded in 1842, is a nationally-renowned private university enrolling 2800 students across five colleges. Our historic campus, adjacent to the Oregon State Capitol, hosts a distinguished undergraduate liberal arts college in Salem, Oregon. Our downtown Portland campus is home to the Pacific Northwest College of Art (PNCA). We offer a wide range of professional graduate programs, including Oregon’s top-ranked MBA program, the Northwest’s oldest law school, as well as MA/MFA programs at PNCA and master’s degrees in data science and computer science.

Willamette University provides a high-value and comprehensive benefits package to eligible employees. Our Benefits Summary includes options for health, dental, life insurance, retirement, substantial paid time off, tuition and more.

If you need assistance applying for a job or have any questions on recruitment at Willamette, please contact our HR Department, [e-mail] or call us at 503-370-6210.

POSITION SUMMARY

The Instructional Technology Associate is a collaborative role within Willamette University Information Technology (WITS) division, and is responsible for supporting and advancing the University’s Learning Management System and broader instructional technology environment. This position partners closely with stakeholders to promote accessibility and best practices of academic technologies across online and hybrid learning environments. This role serves as a key resource for LMS support, and a collaborative resource for emerging educational technologies including responsible applications of artificial intelligence in teaching and learning. The position works closely with Academic Technology and campus partners to enhance the overall digital learning experience for students and faculty.

RESPONSIBILITIES

• Learning Management System Support: Serve as a technical resource for the University’s learning management system (Canvas), supporting course delivery and effective use of LMS features and integrations.
• LMS End User Support: Serve as primary triage and escalation for all support requests related to learning management and related systems.
• Academic Technology Support: Support instructional technologies used in course delivery and academic engagement (including AI-enabled tools and LTI's in our Learning Management System).
• Collaboration and Coordination: Collaborate with Academic Technology, WITS teams, faculty and campus stakeholders to support optimization of the Learning Management System.
• Accessibility and Usability: Support accessibility best practices and promote inclusive design principles within digital learning environments.
• Assist with projects as delegated related to documentation and support resources to strengthen institutional use of instructional technologies.
• Additional Duties: Perform other related duties as assigned in support of evolving academic technology and instructional needs.

QUALIFICATIONS

• Minimum: Bachelor's degree preferred in a related field, or equivalent professional experience.
• Preferred Experience supporting learning management systems such as Canvas or similar platforms.
• Experience supporting instructional technology within higher education or a comparable environment.
• Excellent communication, collaboration, and relationship-building skills with the ability to translate technical concepts into practical guidance.
• Strong organizational and project coordination skills with the ability to manage multiple priorities effectively.
• Understanding of accessibility and usability best practices within digital learning environments.
• Interest in emerging educational technologies, including responsible applications of artificial intelligence in higher education.

WORK SCHEDULE

Typical Work Schedule: Part-time, 20 hours per week. Schedule is flexible but must provide regular availability between 8:00 a.m. and 5:00 p.m., Monday through Friday, based on departmental needs.

PHYSICAL DEMANDS & WORKING CONDITIONS

Ability to perform work in a standard office environment, including prolonged periods of sitting and computer use. Must be able to occasionally move equipment weighing up to 25 pounds and travel between campus locations as needed.

SALARY

Salary: $40-45/hour, depending on experience

BACKGROUND CHECK REQUIREMENT

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUESTIONS OR NEED ASSISTANCE

If you need assistance applying for a job, please contact our HR Department, [e-mail] or call us at 503-370-6210.