Instructional Technologist (Temporary)

University of Pennsylvania; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

The University of Pennsylvania is seeking a Temporary Instructional Technologist to support technology and logistics for online courses. The ideal candidate will have a strong background in customer service, experience in managing online courses, and skills in programming and LMS administration.

Benefits

Comprehensive health insurance

Generous retirement plans

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 1-2 years of experience in a similar role.
• Experience managing online courses.

Responsibilities

• Provide technology support for students and staff.
• Develop training materials and documentation.
• Lead projects to improve technology and delivery.

Skills

Customer service skills

Attention to detail

Communication skills

Collaboration

Education

Bachelor’s degree

Master’s in a related field

Tools

LMS administration (Canvas, Coursera, EdX)

Programming (Python, Java)

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Instructional Technologist (Temporary)

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Penn Engineering Online is seeking to add a Temporary Instructional Technologist (IT) to its expanding team as part of its ongoing commitment to innovative technology and leading-edge online education. In addition to providing troubleshooting support, technology consultations, and training for all program stakeholders, this position will also be directly responsible for a portfolio of approximately 3-4 courses. It will be joining a fast-paced, agile team in a growing and dynamic program.

Job Description

• Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs.

• Serve as the primary point of contact for a portfolio of approximately 3-4 courses, and assist in supporting technology and logistical requests.

• Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.

• Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.

• Support the hiring, onboarding, and supervision of large teams of TAs.

• Other duties as assigned.

Qualifications:

• Bachelor’s degree required, Master’s in a related field preferred

• Minimum of 1-2 years of experience, preferably in higher education

• Demonstrated experience managing or facilitating large online courses or working on or with teaching teams

• Some programming experience in Python and/or Java (preferred)

• Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies

• Strong customer service skills, positive attitude, and attention to detail

• Excellent written and verbal communication skills

• Experience working in a highly collaborative team environment

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 - $35.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefitsto protect you and your family’s health and welfare.
• Retirement:Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.