Instructional Tech Support Specialist - In Person/Online

MACC; Columbia Township (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MACC in Missouri is seeking an Instructional Technology Support Specialist to assist with in-person and online learning, and to implement current instructional technologies in a fast-paced setting. This is a full-time, 12-month non-exempt role covered by PSRS/PEERS.

The position requires a Bachelor's degree preferred, a valid driver's license, proficiency with Microsoft Office, and the ability to learn new software quickly. Excellent customer service and multi-tasking are essential.

Qualifications

• Bachelor’s degree preferred; valid driver's license required.
• Must be proficient with Microsoft Office and have experience with technology and the ability to learn new software programs easily.
• This well-organized individual must possess excellent customer service skills and an ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Primary intake point of contact for student, faculty, and staff technology questions with escalation to appropriate staff as needed.
• Monitor the Student Technology Center and assist students, faculty and staff with instructional technology issues.
• Respond to questions from students, faculty, and staff through the MACC Instructional Technology distribution email.
• Manage student inquiries received via the online campus website and answer or forward to other support personnel, advisors, or departments as needed for follow up.
• Assist students, faculty, and staff with virtual meeting setup in a classroom or conference room setting.
• Assist students, faculty, and LARC personnel with remote proctoring software.
• Provide technical support and training for faculty and staff in the use of classroom technology.
• Monitor Instructional Technology inventory.
• Maintain strong communication with Director of Instructional Technology and the Instructional Technology team.
• Maintain a professional level of confidentiality, discretion, and privacy (FERPA) of records and information when dealing with students, faculty, and staff.

Skills

Microsoft Office

Customer service

Multitasking

Education

Bachelor’s degree

Tools

Learning Management System (LMS)

Screen recording tools

Web conferencing tools

Remote proctoring software

Job description

MACC in Missouri is seeking an Instructional Technology Support Specialist to assist with in-person and online learning, and to implement current instructional technologies in a fast-paced setting. This is a full-time, 12-month non-exempt role covered by PSRS/PEERS.

The position requires a Bachelor's degree preferred, a valid driver's license, proficiency with Microsoft Office, and the ability to learn new software quickly. Excellent customer service and multi-tasking are essential.