Instructional Support Technician

San Jose State University; San Jose (CA); On-site; USD 63,000 - 67,000; Full time

Job summary

San José State University’s Department of Nutrition, Food Science, and Packaging is seeking an Instructional Support Technician I to assist lab courses, prepare materials, and maintain equipment.

You will supervise student assistants, ensure safety, manage supplies, and support faculty—joining a team focused on hands-on nutrition and food science education.

This role requires strong organizational skills, safety knowledge, and the ability to work with a diverse campus community.

Qualifications

• Equivalent to two years of experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to the discipline. A combination of education and experience will be considered.

Responsibilities

• Prepare, organize, distribute, and clean up laboratory supplies, equipment, food samples, solutions, and linens.
• Follow food, laboratory, and hazardous-material safety procedures; maintain temperature logs and inspect safety equipment.
• Train, guide, and oversee student assistants while maintaining student and instructional support handbooks.
• Inventory, maintain, and report issues involving laboratory equipment, supplies, facilities, and instructional spaces.
• Assist faculty, staff, and students; coordinate locker assignments; support procurement and departmental activities.

Skills

Professional communication

Physical requirements

Lead service principles

Nutrition & food science

Curriculum materials

Chemical safety

Hazardous materials safety

Lab equipment operation

Database management

Health & safety compliance

English writing

MS Office / productivity software

Defensive driving

Multitasking / organization

Confidentiality

Customer service

AI awareness

Education

Two years of instructional support experience

Tools

Equipment maintenance

Microsoft Office / Google Workspace

Job description

Job Summary

The Department of Nutrition, Food Science, and Packaging is seekingan Instructional Support Technician I to support the dailyoperations of laboratory courses and related instructionalactivities. The incumbent will prepare laboratory materials andsolutions, maintain supplies and equipment, support food andlaboratory safety procedures, and provide guidance to studentassistants. The position will also assist faculty, staff, andstudents, perform general laboratory cleaning and maintenance,coordinate student locker assignments, and provide coverage for theInstructional Support Technician II.

Key Responsibilities

• Prepare, organize, distribute, and clean up laboratorysupplies, equipment, food samples, solutions, and linens.
• Follow food, laboratory, and hazardous-material safetyprocedures; maintain temperature logs and inspect safetyequipment.
• Train, guide, and oversee student assistants while maintainingstudent and instructional support handbooks.
• Inventory, maintain, and report issues involving laboratoryequipment, supplies, facilities, and instructional spaces.
• Assist faculty, staff, and students; coordinate lockerassignments; support procurement and departmental activities.

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional andrespectful manner.
• Ability to meet the physical demands of the position
• Knowledge of the principles of performing support and leadservices
• Knowledge of the principles, methods, and techniques related tonutrition/dietetics and food science
• Knowledge of the materials and supplies in the curriculum andthe curriculum and the uses
• Knowledge of making chemical solutions and related safetyprotocols.
• Knowledge of safety methods and regulations regarding workingwith and disposal of hazardous materials
• Ability to operate microscopes, pH meters, gas and electricranges, stand mixers, blenders, and other laboratory and kitchenequipment
• Ability to maintain databases for records management inconjunction with the campus community, industry, and professionalorganizations, etc.
• Ability to understand and to operate in a work environment thatis compliant with health and safety issues that are appropriate fora scientific department utilizing perishables and hazardousmaterials
• Thorough knowledge of English grammar, business writing,punctuation, and spelling. Ability to compose and appropriatelyformat correspondence and reports
• Working knowledge of software applications such as: wordprocessing, spreadsheet, and database management
• Ability to successfully complete the SJSU Defensive DriverTraining Course and pass the course exam
• Ability to handle multiple work priorities, organize, and planwork and projects
• Ability to maintain confidentiality and appropriately handlesensitive communications with employees and external agencies
• Strong oral communication skills. Must possess excellentcustomer service and public relations skills
• General awareness of emerging technologies, includingartificial intelligence (AI), and a willingness to develop skillsin their appropriate, responsible, and ethical use in a highereducation environment, consistent with institutional policies andpractices

Required Qualifications

• Equivalent to two years of experience providing instructionalsupport services for a unit or discipline, acting as a studentassistant, or in producing materials or supplies related to thediscipline. A combination of education and experience will beconsidered.

Preferred Qualifications

• Food safety (strongly preferred)
• Laboratory safety (strongly preferred)
• Chemical handling (strongly preferred)
• Technical background (knowledge of food/nutrition related fielda plus)
• Operate/maintain/set up equipment and problem solve forrepairs
• Proficient in computer software (i.e. Word, Excel, GoogleWorkspace)
• Personnel management

Compensation

Classification: Instructional Support Technician I

Anticipated Hiring Range: $5,631/month - $5,976/month (Step 16 –Step 19)

CSU Salary Range: $4,184/month - $6,096/month (Step 1 – Step20)

San José State University offers employees a comprehensive benefitspackage typically worth 30-35% of your base salary. For moreinformation on programs available, please see the EmployeeBenefits Summary.

Contact Information

People and Culture
[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access anyin-person program or activity (on- or off-campus) operated orcontrolled by the University follow COVID-19 vaccinerecommendations adopted by the U.S. Centers for Disease Control andPrevention (CDC) and the California Department of Public Health(CDPH) applicable to their age, medical condition, and otherrelevant indications and comply with other safety measuresestablished by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail] .

Additional Information

Satisfactory completion of a background check (including a criminalrecords check) is required for employment. SJSU will issue acontingent offer of employment to the selected candidate, which maybe rescinded if the background check reveals disqualifyinginformation, and/or it is discovered that the candidate knowinglywithheld or falsified information. Failure to satisfactorilycomplete the background check may affect the continued employmentof a current CSU employee who was offered the position on acontingent basis.

The standard background check includes: criminal check, employmentand education verification. Depending on the position, a motorvehicle and/or credit check may be required. All background checksare conducted through the university's third party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSUwill pay all costs associated with this procedure. Evidence ofrequired degree(s) or certification(s) will be required at time ofhire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.(e.g. H1-B VISAS)

All San José State University employees are considered mandatedreporters under the California Child Abuse and Neglect ReportingAct and are required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment. Incumbent isalso required to promptly report any knowledge of a possible TitleIX related incident to the Title IX Office or report anydiscrimination, harassment, and/or retaliation to the Office ofEqual Opportunity.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a finaladministrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years onlyafter a determination is made that they meet the minimumqualifications for the position, and before an offer of employmentis extended. Applicants who reach the final stages of theapplication process must also sign a release form that authorizesthe release of information by the applicant’s current and/or formeremployers to the CSU concerning any substantiated allegations ofmisconduct.

Jeanne Clery Disclosure of Campus Security Policy and CrimeStatistics Act and Campus Housing Fire SafetyNotification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policyand Campus Crime Statistics Act, the Annual Security Report (ASR)is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policystatements, emergency preparedness and evacuation information,crime prevention and Sexual Assault prevention information, andinformation about drug and alcohol prevention programming. The ASRalso contains statistics of Clery crimes for San José StateUniversity locations for the three most recent calendar years. Apaper copy of the ASR is available upon request by contacting theOffice of the Clery Director by phone at 408-924-1501 or by emailat [e-mail] .

Pursuant to the Higher Education Opportunity Act, the Annual FireSafety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for firesthat occurred within SJSU on-campus housing facilities for thethree most recent calendar years, and to distribute fire safetypolicies and procedures intended to promote safety on Campus. Apaper copy of the AFSR is available upon request by contacting theHousing Office by phone at 408-795-5600 or by email at [e-mail] .

Campus Security Authority - In accordance with the Jeanne CleryDisclosure of Campus Security Policy and Campus Crime StatisticsAct (Clery Act) and CSU systemwide policy, this position is subjectto ongoing review for designation as a Campus Security Authority.Individuals that are designated as Campus Security Authorities arerequired to immediately report Clery incidents to the institutionand complete Clery Act training as determined by the universityClery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. Theuniversity prohibits discrimination based on age, ancestry, caste,color, disability, ethnicity, gender, gender expression, genderidentity, genetic information, marital status, medical condition,military status, nationality, race, religion, religious creed, sex,sexual orientation, sex stereotype, and veteran status. This policyapplies to all San José State University students, faculty, andstaff, as well as university programs and activities. Title IX ofthe Education Amendments of 1972, and certain other federal andstate laws, prohibit discrimination on the basis of sex in alleducation programs and activities operated by the university (bothon and off campus). Reasonable accommodation is made for applicantswith disabilities who self-disclose. San José State Universityemployees are considered mandated reporters under the CaliforniaChild Abuse and Neglect Reporting Act and are required to complywith the requirements set forth in CSU Executive Order 1083 as acondition of employment.

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November 02, 2026 (9:00 AM) Pacific StandardTime