Instructional Support Specialist (Part Time) - Staff Pool

Houston City College; Houston (TX); On-site; USD 2,066,400 - 3,030,720; Part time

Job summary

Houston Community College is seeking an Instructional Support Specialist (Part Time) to support faculty in delivering courses and manage testing, mailings, and lab activities. This role handles confidential student records and liaises with instructors and students in a fast-paced environment.

The position requires a High School Diploma or GED, with an Associate degree preferred, and 2 years of office experience (3 preferred).

Qualifications

• Proficiency in basic computer skills such as word and spreadsheet applications.
• Able to maintain laboratory equipment.
• Able to adapt to lab policy and procedural changes.
• Good written, oral communication and organizational skills.
• Excellent proofreading practices and skills.
• Generate statistical analyses reports of student performance.
• Basic understanding of test performance indices.
• Able to work well in a fast-paced environment with students from diverse backgrounds.
• Good customer service skills over the phone.
• Good technology troubleshooting and analytical skills.
• Basic knowledge of learning management systems.
• Knowledge of information management systems preferred.
• Able to work in different shifts. Competencies of hardware/software skills may be demonstrated during interview.

Responsibilities

• Manage student databases and mailings.
• Assist faculty for online testing and proctoring.
• Publish online exams and schedule proctored or practice assessments.
• Grade and record exams and lab skills.
• Process newsletters and grade notifications.
• Handle visitor screening and inquiries.
• Assist with help desk and student queries.
• Operate instructional office equipment.
• Maintain confidential student records and timesheets.
• Assist with asset management and lab activity supervision.

Skills

Word processing

Spreadsheet

Lab equipment maintenance

Policy adaptability

Written and oral communication

Proofreading

Statistical analyses

Test performance indices

Customer service (phone)

Tech troubleshooting

Learning management systems

Information management systems

Shift flexibility

Education

High School Diploma or GED

Associate degree

Job description

Instructional Support Specialist (Part Time) - Staff Pool

Location: Houston, Texas, System Wide.

Summary

Responsible for supporting faculty in delivering specialized assigned area courses. Serves as a liaison to ensure the efficient overall administration and delivery of the unique courses and related services to both faculty and students. This is a security-sensitive position related to student records and confidentiality.

Essential Duties and Responsibilities

1. Manage student databases. Create, maintain, and edit databases for testing and promotional and/or course related mailings.
2. Assist full-time and adjunct faculty for online testing.
3. Prepare, edit, and distribute student tests. Schedule instructors for test proctoring.
4. Publish online exams and schedule proctored or practice/self‑assessment.
5. Proctor exams as necessary. Grade and record lab skills, quizzes, and exams.
6. Process and distribute instructional newsletters and grade notifications.
7. Process videotape distribution and returns. Distribute and collect SEOI forms.
8. Duplicate instructional materials.
9. Screen visitors. Answer phone calls. Sort and distribute faxes and mail.
10. Assist with help desk. Manage student queries. Refer and schedule students for regular and make‑up orientations.
11. Operate various instructional office equipment.
12. Handle sensitive information in a professional and confidential manner.
13. File all correspondence. Maintain and protect applicant files, student testing and grading files. Purge and archive files as necessary. Maintain personal timesheets.
14. Assist with asset management and organizational stewardship. Maintain program inventory and ordering of supplies. As necessary, assist and guide students in all lab activities including equipment set‑up and usage, restocking of supplies and preparation of laboratory practice areas and activities.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

Education

High School Diploma or GED required.

Associate’s degree preferred.

Experience

2 years general office experience required. 3 years preferred.

Knowledge, Skills, and Abilities

1. Proficiency in basic computer skills such as word and spreadsheet applications.
2. Able to maintain laboratory equipment.
3. Able to adapt to lab policy and procedural changes.
4. Good written, oral communication and organizational skills.
5. Excellent proofreading practices and skills.
6. Generate statistical analyses reports of student performance.
7. Basic understanding of test performance indices.
8. Able to work well in a fast‑paced environment with students with different academic and socio‑economic backgrounds and disabilities.
9. Good customer service skills over the phone.
10. Good technology troubleshooting and analytical skills.
11. Basic knowledge of learning management systems.
12. Knowledge of information management systems preferred.
13. Able to work in different shifts. May be required to demonstrate competencies of various hardware/software skills verified during interview.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Director EEO/Compliance, Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or

[e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].